Job description
JOB DESCRIPTION
Working as part of the Property Services Directorate, we are seeking an experienced and motivated Admin Team Leader, who has previous experience of line managing a Team of Administrators and Schedulers for gas and electric compliance works.
Duties:
- Effective line management of the administration team working on scheduling of gas and electric compliance works and other projects with the property services remit.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
- Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- Timely production of management reports to support service delivery and meet business requirements.
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing
Skills/Responsibilities Required:
- Have previous line management experience of a Gas & Electrical Admin team
- Advanced IT skills and literacy
- Aptitude for complex data analysis and report compilation
- Excellent communication skills, both oral and written
- Self-motivated, resilient, assertive and confident
- Proven track record of problem solving, identifying and resolving issues promptly
- Excellent organisational skills
About MMP Consultancy
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.mmpconsultancy.co.uk