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MMP Consultancy is looking to recruit an Admin Team Leader to join a large housing provider based in London.

Working as part of the Property Services Directorate, we are seeking an experienced and motivated Admin Team Leader, who has previous experience of line managing a Team of Administrators and Schedulers for gas and electric compliance works.

Duties:

• Effective line management of the administration team working on scheduling of gas and electric compliance works and other projects with the property services remit.
• Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
• Ensure team members understand their role and areas of responsibilities.
• Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business.
• Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
• Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
• Timely production of management reports to support service delivery and meet business requirements.
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing

Skills/Responsibilities Required:

• Have previous line management experience of a Gas & Electrical Admin team
• Advanced IT skills and literacy
• Aptitude for complex data analysis and report compilation
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven track record of problem solving, identifying and resolving issues promptly
• Excellent organisational skills