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Job Overview

As the Head of Back Office - Quotes, Compliance, and Transactional P Card, you will be responsible for overseeing and managing the back-office operations related to quotes, ensuring compliance with industry regulations, and overseeing the efficient management of transactional P-cards. You will play a critical role in driving operational efficiency, streamlining processes, and maintaining a high level of accuracy and compliance in these areas.

Main Duties

• Develop and implement strategies, policies, and procedures for effective quotes management, ensuring timely and accurate responses to customer inquiries and requests.
• Oversee the compliance function within the back office, ensuring adherence to regulatory requirements, internal policies, and industry best practices.
• Collaborate with cross-functional teams to establish and monitor key performance indicators (KPIs) related to quotes, compliance, and P-card transactions.
• Manage a team of back-office professionals, providing guidance, coaching, and performance feedback to ensure high productivity and engagement.
• Continuously evaluate and enhance existing processes and systems to drive efficiency, accuracy, and customer satisfaction.
• Stay up to date with industry trends, regulations, and emerging technologies related to quotes, compliance, and P-card management.
• Collaborate with internal stakeholders, including Sales, Finance, and Legal, to ensure seamless coordination and alignment in quotes and compliance-related activities as well as the rest of TSOC/BSOC functions

What we are looking for

• Proven experience in back-office operations, specifically in managing quotes, compliance, and P card transactions.
• In-depth knowledge of industry regulations, compliance requirements, and best practices.
• Strong leadership and team management skills, with the ability to motivate and inspire a team towards achieving goals.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Effective communication skills, both verbal and written, with the ability to collaborate and influence stakeholders at various levels.
• Ability to prioritise and manage multiple tasks in a fast-paced, deadline-driven environment.