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Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We currently have a vacancy for an Operational Administrator based at Wellingborough (NN8 6BS). The role will involve providing excellent administrative support to meet our customer’s contractual requirements. The successful candidate will have excellent communication and administrative skills with the ability to build and maintain relationships with colleagues, managers and stakeholders within the business.

Working on a Monday to Friday shift pattern 08:00-16:00 pm, The position will offer a salary of £24,700 per annum.

The benefits:

• 25 days holiday (excluding bank holidays)
• Company Pension Scheme
• Employee benefits i.e., Discount schemes including E-vouchers and gift cards, gym membership as well as a recognition platform
• Tailored development and career opportunities
• Enhanced pay for overtime
• Employee Wellness initiatives – WeCare- includes 24/7 online GP, mental health support service, get fit programme and more.

Key responsibilities:

• Effectively responding to customers in a timely and professional manner using both email and telephone
• Promptly dealing with customer queries about returns and credits.
• Ensuring that all all-relevant reports are sent to the customer at the agreed times.
• Developing and maintain excellent customer relationships, acting as the key customer contact for resolving issues with crediting.
• Effectively investigating customer queries in relation to orders, undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues.
• Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.
• Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
• Ensuring that all customer records and spreadsheets are updated and shared in accordance with departmental procedures.
• Subject to training, supporting other members of the team \ contracts as necessary to ensure that all customers receive the same level of service
• Building and sustaining a good working relationship with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust and confidence
• Constantly looking for procedural improvement that will drive efficiency or customer satisfaction

Key requirements:

• 2 years demonstrable experience of working within Admin department
• Previous logistics or warehouse experience would be beneficial
• Excellent Customer Service Skills
• Good, communication skills and telephone manner
• Highly organised
• Ability to work under pressure and meet deadlines
• Excellent attention to detail
• Good IT skills –MS office and Excel.
• Good verbal and written proficiency of English
• Experience of working in a fast-paced environment.
• Ability to work on own initiative as well as part of a team.
• Ability to build relationships at all levels of the organization as well as clients
• GCSE grade ‘C’ or equivalent in English and Maths

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.