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Full time
Open ended

The closing date for applications is midnight on Sunday 12 March 2023.
Interviews are expected to take place on Thursday 23 March 2023.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

This role will be based within the Estates & Campus Services and reporting directly to the Directorate office manager. You will be part of a team that provides administrative, financial and clerical support to a diverse and broad group of managers and supervisors. The post holder will be responsible for a high levelof customer service to both internal and external customers.

• Assist with the effective and efficient monitoring of the operational delivery of car parking with continuous improvement to achieve optimum performance and a high level of customer service
• Liaising with external stakeholders, service providers, university staff as well as studentsto establish the highest quality of services required to deliver an excellent experience
• Liaising with finance and information services, to ensure the smooth running of the car parking systems
• Provide a friendly and professional customer focus to internal and external visitors to E&CS, ensuring an excellent first point of contact for all via face-to-face, telephone or e-mail
• Logging and dealing with various requests received by E&CS using a variety of systems and identifying/escalating those requiring urgent attention
• Communicate effectively at all levels, display excellent interpersonal skills and be able to work effectively within a team
• Work flexible and be prepared to provide administrative support in other areas of the Service as and when required
• Commit to on-going personal development forwhich support will be provided
• Provide cover in the University reception and mail room
• Participating in ‘in house’ training
• Prepare a variety of reports from different systems across estates
• Prepare letters/documents/reports/presentations
• Help to create, develop and maintain filing systems both paper and electronic, including compliance Filing and Capital Project filing
• Uploading posts onto Talentlink and following through to contract issue
• Freedom of Information requests
• Prepare, check and process purchase orders, invoices. Investigating and reconciling any discrepancies
• Prepare BACS/cheque requests
• Process and prepare financial journals
• Raise sales invoices and other recharges
• Preparation of annual leave and recording of annual Leave
• Carry out other relevant and reasonable duties as directed by your line manager, or a member of the Estates & Campus Services senior management team

• The post holder will be educated to at least ‘O’/Standard Grade level or have equivalent experience
• Substantial experience working in a busy office within a large, complex organisation
• Excellent verbal and written communication skills, including good working knowledge of Microsoft Word and Excel
• Experience of developing effective relationships and in identifying and engaging with stakeholders
• Demonstrable evidence and experience of using continuous improvement methodologies to develop efficient, intuitive and responsive processes
• Excellent skills in office IT systems including Microsoft word, Excel
• Ability tomaintain confidentiality
• Ability to prioritise, manage multiple tasks and meet deadlines with a “can do” approach

• Experience of working in an Estates environment within Higher Education
• Experience of working in a reception/mailroom environment

The Estates & Campus Services directorate comprises three main areas - Property Management, Facilities and Safety, Environment & Continuity and has responsibility for the longer-term development, maintenance and day to day operation of the buildings and grounds which support and add value to the core activities of the University. This involves providing professional, customer-focused services spanning the following activities with a view to maximising value and efficiency and ensuring that the quality of the estate contributes to the University’s overall reputation:

• development of the estate in line with the strategic priorities of the University
• maintenance of the building fabric, servicesand grounds
• all legislative requirements
• energy management
• security and the management of car parking
• portering services
• provision of reception and lost property services
• safety, business continuity and environmental sustainability

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4thin Scotland and 43rdin the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland's University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
www.stir.ac.uk@stiruni