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Provide Administrative service, Community & Primary Care Services Care Group. Cross cover is required when colleagues are on annual/study or sick leave.

The Community & Primary Care Services Care Group provides a full range of in-patient, out-patient, community & at home care services to St Helens, Knowsley and Halton and out of area patients.

Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.

Provide an effective administrative service to support the team, including photocopying,data inputting and typing.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff

KEY DUTIES

Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.

Provide an effective administrative service to support the team, including photocopying,data inputting and typing.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures

Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.

To register patient referrals for the service on appropriate systems following theservice referral pathway.

To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.

To work in a flexible manner when cover is required, to support and maintainservice delivery.

Contribute to the processing of all incoming and outgoing mail.

Participate in the provision of cover and Support and maintain service deliveryborough wideParticipate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patientcare.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the AdministrationSupport Service.

Recognise and respond appropriately to urgent and emergency situations.

Report any concern regarding patient care to line manager.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

Information Governance (IG): Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis.

Code of Conduct: Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.

Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide.

Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.

Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.

Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.

Service/Departmental standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.

Safeguarding: The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

ADMINISTRATIVE RESPONSIBILITIES

To undertake any other delegated duties as appropriate and commensurate with the post.

Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the effective and efficient use of resources.

To undertake any other delegated duties as appropriate and commensurate with the post.

TEACHING & TRAINING RESPONSBILITIES

Provide evidence to support development around the Trust Appraisal system or other competency profiles.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

FINANCIAL RESPONSIBILITY

All Trust staff will comply with financial processes and procedures

RESEARCH & AUDIT

Participate in appropriate audit, quality assurance programmes and research as directed.

This Job Description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development needs of the post holder.

GENERAL DUTIES

To observe the provisions of and adhere to all Trust policies and procedures.

To actively participate in the annual performance review to identify personal development needs

To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust “Statement of Policy on Health and Safety at Work” and the Trust corporate “Health and Safety Policies and Procedures”. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.

To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the General Data Protection Regulation 2018 (GDPR) and Caldicott principles.

The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.

All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.

You will be expected to undertake the Trusts’ commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous

In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.

To adhere to relevant Code of Practice of Professional body (if appropriate)

The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.

The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trust’s continued organisational development.

To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or thegov.ukwebsite. Hard copies are available from the HR Department on request.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.