administrative assistant Bristol, England
Job description
The Immunisation administration role provides support to the Immunisation Team in the delivery of the immunisation service to children and young people including: mainstream and special schools and home educated children across Bristol, North Somerset and South Gloucestershire. The role will also involve providing administrative support for staff flu immunisations.
The post holder as a member of the Immunisation Team will work collaboratively with School Nurses, Education staff, Primary Care and Public Health to ensure the planning and delivery of a high quality and efficient School Immunisation programme.
The post holder will provide support for children, young people and their families to access the immunisation programme in Schools and Community settings as well as administrative duties from an office base in Pill Health Clinic.
The post holder will also support the cold chain process in packing and monitoring vaccinations including during the Immunisation sessions.
Key Responsibilities
- Maintain effective communication with children, young people and their families at all times.
- Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents,and professionals.
- Work collaboratively with School Nurses, Education staff, Primary Care and Public Health to ensure good communication and to support the planning and delivery of a high quality and efficient School Immunisation programme.
- Work in collaboration with teams to maximise vaccination uptake and meet vaccination targets set by UKHSA.
- Provide flexible administrative support including data entry during and after the immunisation sessions, clinic appointments processes and during training activities as directed by the Lead Nurse.
- Assist with the packing of vaccines and the collation of equipment required for each immunisation session.
- Ensure cleanliness and maintenance of equipment is maintained in line with infection control and health and safety policies.
- Ensure that the cold chain procedures are maintained when receiving, packing and during Immunisation sessions in line with the local Immunisation Standard Operating procedures.
- Support the delivery of the service to children and young people at vaccination sessions to include: school liaison, handling of consent forms, organisation of patient flow through the session and maintaining data, escalating any concerns to senior colleague’s as required.
- Support and listen to the concerns of the young people to alleviate any anxieties, providing reassurance about the immunisation programme.
- Demonstrate an awareness of the complex issues surrounding confidentiality and consent for children and young people.
- Take appropriate action in regard to safeguarding concerns following organisational and LSCB policies/ guidance escalating to senior colleagues any concerns.
- Take a lead role in ensuring adequate stocks of equipment and resources are available to maintain the effective running of the immunisation programme.
- Arrange immunisation sessions for the team; contacting clients by letter phone or text.
- Keep accurate and contemporaneous records in line with organisation recordkeeping policy.
- Work collaboratively with the team to undertake audits, implementing clinical governance recommendations and actively seek feedback from service users and their families.
- Manage own time effectively to include the delivery of work allocated by the Immunisation Administration Co-ordinator, ensuring efficient use of hours to meet service needs.
Skills, Experience and Knowledge Required
Essential:
- Excellent communication and interpersonal skills written and verbal.
- Able to deal sensitively with anxious /distressed children and adults.
- Proactive approach – highly self motivated with ability to use own initiative.
- Ability to work flexibly and respond to changing workforce demands.
- Excellent organisational skills
- Excellent administration skills.
- Attention to detail to be able to complete tasks accurately and efficiently
- To have the ability to work under pressure
- Experience of data entry and reporting.
Desirable:
- Experience working with children and young people and schools.
- Practical immunisation session experience
- Experience in cold chain processes.
- Experience of supplies ordering and stock management.
Qualifications and Training Required
Essential:
- Functional Literacy and Numeracy Level 2 / GCSE grade A-C or equivalent including English Language and Mathematics / NVQ2 NVQ2 / level 2 diploma
- Trained in a range of systems / IT applications relevant to the role e.g. email, word and excel programmes, ordering, data collection
- Previous secretarial experience dealing with telephone enquiries, correspondence, office administration
Desirable:
- Educated to AS/A level standard
- NVQ3, NVQ3, BTEC certificate and diploma level 3
Team Structure Diagram
Additional Information
The essence of Sirona is about ‘Taking it Personally’ and we work hard to ensure that everyone who comes into contact with us feels welcomed, supported, safe and valued; these are the experiences we want everyone to have throughout their employment with us.
Every contact we have with individuals makes a difference and our aim is to make that difference a positive one.
Sirona Values
- We provide care to the standard we expect for ourselves and our families
- We offer a high quality environment where the individual feels in control of the care and the support they receive
- We offer a working environment where high quality care and compassion are respected and rewarded
- Our staff focus on the goals of the individual taking into account their inter-related physical, mental and social care needs
- Every member of staff takes personally their responsibility to improve the health and wellbeing of those to whom we provide support
- We nurture a just culture where all staff are supported to deliver to the highest standard and are fairly held to account when they fail to do so
Taking it Personally
Taking it Personally sets out standards of behaviour that have been developed by staff for staff and support Sirona's values. We expect all staff to adhere to the Taking it Personally behaviours to ensure the Sirona values are upheld at all times.
Taking it Personally underpins Sirona’s vision to achieve our aim to make a difference by providing health and social care services ensuring that we
- Focus on individuals, families & communities
- Promote the prevention of poor health and wellbeing and intervene only to support recovery
- Add value to our local communities above what we are contracted to do
- Work with others to ensure joined up services
- Remove unhelpful boundaries between services and professionals
- Continually learn and grow as a Company.
We will ensure that everyone who comes into contact with Sirona feels welcomed, supported, safe and valued in line with our commitment to Taking It Personally.
Making Every Contact Count (MECC)
Staff across Health and Social care has many contacts every day with individuals and are ideally placed to promote and engage in conversations about their health and lifestyle. As part of MECC staff are required to support and encourage individuals to make positive changes to their physical and mental health and wellbeing, including directing them to local services that can support them in making positive changes. MECC focuses on the lifestyle issues that, when addressed, can make the greatest improvement to an individual’s health:
- Stop smoking
- Alcohol intake and staying within the recommended limits
- Healthy eating
- Physical activity
- Keeping a healthy weight
- Improving health and wellbeing
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff to share this commitment and promote safeguarding by implementing policies and procedures, acting promptly on concerns, and sharing information appropriately. We are committed to safe recruitment practice and all appointments are subject to satisfactory clearance appropriate to the post.
Infection Prevention and Control
Infection Prevention and Control is everybody’s responsibility.
Compliance with all infection control policies, procedures and guidelines will form an integral part of practice for all staff.
All staff will be responsible for familiarising themselves with the Infection control policies and guidelines on the Intranet site.
Staff must keep up to date with new policies and guidelines and the subsequent implementation in practice.
Staff must seek support and advice from the Infection Prevention and Control Team in all instances where cross infection is likely to have occurred or when managing situations involving patients with infections where guidance in the policies is not applicable.
Job Type: Full-time
Salary: £22,816.00-£24,336.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 16/06/2023
Reference ID: B9083-23-0204
Expected start date: 01/08/2023
About Sirona Care & Health
CEO: Michael Simon Knighton
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Unknown
Website: www.sirona-cic.org.uk
