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Band 2 Breast Admin and Clerical Officer

Breast Care Department at County Hospital with requirement for working across UHNM sites.

Imaging Directorate

Fixed term 12 months Post - 37.5 hours per week worked over 5 days

An opportunity has arisen for a Breast Admin and Clerical Officer in the Breast Care Department, University Hospital North Midlands NHS Trust.

To provide support to all patients who attend the Breast Care Service. The role includes reception and admin and clerical duties. The post holder has to be available to work at County Hospital with cross site working at Royal Stoke Hospital. The post holder will be responsible for populating the day to day clinic co-ordination for screening and symptomatic patients, ensuring patients are booked into appointments effectively. Whilst on reception the post holder will attend patients onto the appropriate computer system and be available for support whilst they are in the waiting room. Excellent customer service skills are essential. The post holder will:

• Communicate with patients face to face or on the telephone, to provide information relating to appointments.
• To check and confirm the patient's identity when attending them on Reception or imparting any information.
• To provide clerical support to the Breast Secretaries and admin team in booking appointments.
• To use Microsoft office package and Hospital patient management computer systems.
• To work effectively as a member of the admin and clerical team.
• Work to a high standard of accuracy in admin duties.
• To be flexible in providing cover during absences or sickness where appropriate.
• To maintain confidentiality on all information obtained during the course of work.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford. We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further details around the roles and responsibilities for the role please see attached JD and PS. Or contact:

Aimee Carter Breast Imaging Office Manager:
[email protected] 01785 886190

Michelle Sanderson Junior Operational Support Manager

[email protected] 01785 886190

About Royal Stoke University Hospital

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Hospital
Website: www.uhnm.nhs.uk/pages/home.aspx