General Manager Liverpool, England
Job description
We are Flip Out UK! We are opening a brand new park in the Summer of 2023, we are now recruiting for an outstanding General Manager to join our park management team in Liverpool.
Are you bubbly, energetic and hands on? Do you like to coach and mentor your team? Can you lead by example? Are you a health & safety guru? Do you want to start your career with the largest and most fun adventure park company in the UK? If so, you’re in the right place!
Job Overview
Reporting into the Regional Manager and with circa 20-40 direct reports you will lead, inspire and create an environment where we “Create Unforgettable Experiences One Guest at a Time” for the thousands of visitors that you will welcome into your park with a very clear mindset where the safety of our team members and our guests is our highest priority.
Key Measure of Success
- The maintenance and on-going improvement of the Company’s guest experience and feedback performance.
- The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.
- The achievement of the Company’s business Key Performance Indicators including revenue targets, bounce numbers, operating costs, and overall budget management.
Duties and Responsibilities
- You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role.
- Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform
- You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.
- You will enjoy partnering your Assistant General Manager in recruiting, coaching, developing and mentoring your teams.
- Guest experience is at the heart of what we do so the ability to be face to face with your guests when your needed most is an absolute must
- You will have a strong head for numbers with real commercial awareness and spot every opportunity to increase revenue and create business plans!
- The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day to day park operations.
- To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training
- To manage the day-to-day maintenance and on-going improvement of the store’s overall presentational standards, internally and externally
- To manage the effective and efficient operation of the store’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes
- You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally
- You will be adaptable, resilient, smart, full of integrity and a real role model
- Take the lead in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required
- You will create and maintain an exciting and energetic workplace for your teams and a safe, fun-filled, exciting adventure park for all of our guests.
- Speak to every team member on each of your shifts
- To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.
- As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.
- Top the charts for our NPS, Mystery Shop and Reviews!
Qualifications/Skills
- Management experience within the leisure industry
- Basic IT skills
- Strong H&S and risk assessment knowledge
- Basic HR knowledge
- Sound financial understanding
Working Conditions
- You will work 5 days out of 7 with weekend work essential
- We have a very generous bonus scheme where you can earn up to £6000 per annum!
Job Type: Full-time
Salary: Up to £35,000.00 per year
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you available to work any 5 out of 7 days each week with a mixture of shifts between the hours of 8am-9pm?
- As a General Manager, what would be your 3 top priorities to lead the park to success?
Experience:
- Leisure Management: 2 years (required)
- General Management: 2 years (required)
Work Location: In person
