administrative assistant Hemel Hempstead, England
Job description
About The Role
Do you enjoy meeting people and pride yourself on good customer service? Do you want to support NHS Professionals by placing people into places to care?
Role summary:
Skills/Responsibilities:
- Identifying opportunities to improve processes
- Customer correspondence, emails, calls, webchat etc
- Adhering to regulations, policies, and procedures
- Meeting colleagues face to face on site and ensuring compliance processes are followed
- Working with confidential/sensitive information
- Keeps others updated and informed of progress
- Can look for ways to make life easier
- Strong customer service experience
- Excellent interpersonal skills including relationship building and influencing skills
- Ability to act on feedback
- A desire for continual improvement
- Determination and commitment to meet agreed deadlines
- Ability and willingness to travel to clients as required (to include overnight stays away from home from time to time) - this is an essential requirement for this role
About The Candidate
- Strong customer service experience
- Excellent interpersonal skills including relationship building and influencing skills
- Ability to act on feedback
- A desire for continual improvement
- Determination and commitment to meet agreed deadlines
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
Our Commitment to You:
The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.
Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
Our Candidate Promise:
We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.
We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
