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Position Type: Staff Part-time

Hours per week: 25

Weeks per year: 9.5 month appointment

Work Schedule: M-F. Hours dictated by departmental need

Department Summary & Job Purpose:

Department Summary:
Mount Holyoke College is a highly selective, non denominational, residential, research, liberal arts gender diverse women’s college with 2,200 undergraduate students in South Hadley, Massachusetts.

As part of the Division of Student Life, the Counseling Service supports the overall mission of the college by promoting the psychological stability, growth and overall well-being of students. The Counseling Service employs the use of data informed, evidence based, culturally affirming/responsive approaches to enable and empower students to achieve their full academic potential and purposeful engagement in the world.

Job Purpose:
This position supports the department administratively and shares the duties of front line contact/receptionist for students and others who engage with the department. Manages incoming crisis situations and assesses the need for immediate action. Manages a complex electronic medical record/scheduling system and notes any inconsistencies/problems/unmet needs. Supports the work of the Senior Administrative Assistant as needed or in their absence.

Core Job Duties and Responsibilities:

• Reception of clients, in-person and telephone interaction with students, parents, faculty, staff, and off-campus providers.
• Scheduling student appointments and maintaining master schedule for clinicians.
• Handling and facilitating requests for emergency services and support.
• Maintaining confidential client records and communications.
• Processing and documentation of medical leaves, extensions, withdrawals, insurance referrals, record releases and requests, and assisting with any other record keeping needs for the department especially in the absence of the Senior Administrative Assistant.
• Assist with the management and technical troubleshooting of electronic medical record software (Titanium), including user account creation/deactivation, resolving user connectivity issues, and calling in outside support when necessary.
• Assisting clinicians with special projects and events. Assisting clinicians and Director of the Counseling Service in compiling data reports.
• Assisting Director and Associate Director with candidate search processes and on-boarding of new employees; other projects as needed.
• Attending trainings as needed.
• Carry out duties as needed and whenever possible in absence of Senior Administrative Assistant.

Qualifications: Computer proficiency, adherence to confidentiality, excellent interpersonal and communication skills.

Preferred Qualifications: Penchant for being a team player, preference for a fast paced - never boring environment, sense of humor, proficiency with google docs, excel and google sheets, budget experience, experience in a health care/counseling setting, previous MHC administrative assistant experience.

License/Certifications:

Compliance Requirements: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Physical Demands:

Working Conditions:

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; application materials must include:

Mount Holyoke College is a women’s college that is gender diverse. The College is committed to providing equal access and opportunity in employment and education to all employees and students. In compliance with state and federal law, Mount Holyoke College does not discriminate on the basis of race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status under federal, state or local law. The College does not discriminate on the basis of gender in the recruitment and admission of students to its graduate program.

Mount Holyoke College is an Equal Opportunity Employer.