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Job description

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

• Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
• Counselling support and lifestyle information with advice on a variety of personal matters
• “In our Gift” providing a platform for your voice to be heard to inform change
• The opportunity to purchase additional annual leave
• Opportunities for flexible working (depending on the role)
• Career development opportunities and coaching plus access to in house training programs
• Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
• Child Care Vouchers Scheme
• Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
• NHS discounts available via the Blue Card and Red Guava schemes

We are seeking a friendly individual to join our team of administrators supporting Adult Mental Health Services. Our administration offices are busy places and our Clinical Teams rely on the Admin Team to provide an efficient and effective administrative service to support them with delivering a quality service to our patients.

You will need to be organised and able to prioritise the demands of a busy admin function. You should be a calm, well-motivated person with a positive and flexible approach to your work and be able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

We have 1 Full Time (37.5 hrs per week) role available based at Northgate Health Centre, Bridgnorth, WV16 4EN

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

The post holder will be responsible for providing:

• A welcoming and efficient reception area and a proficient administrative service. You will work closely with all staffing groups across the Adult Mental Health Service and other professionals both internal and external.
• Have the ability to handle and prioritise incoming and outgoing calls. Deal with enquiries in an efficient manner as well as carrying out reception duties as required for the post.
• To use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), MS Teams, Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
• Utilise the patient administration system (RiO) on a daily basis keeping accurate records such as booking of appointments, clinic letters, prescription queries and outcome letters. You must ensure that all patient records are kept updated in a timely, accurate and proficient manner.
• You will carry out administrative tasks such as photocopying, scanning, uploading documents and other tasks required for service need.
• You will manage and deal with calls from service users, families, carers, and other professionals and you will ensure these are dealt with appropriately.
• You will support the team in carrying out admin work requests via the centralised admin email inbox.
• You will prioritise and screen incoming correspondence ensuring it receives appropriate attention and is distributed to the correct Team/person in a timely manner.
• You will work in conjunction with other administrative team colleagues to ensure adequate office cover is in place as agreed and planned by the Admin Team Leader