Administrative assistant United Kingdom
Job description
We are looking for enthusiastic and motivated Administrative Officer to join our friendly team. We are committed to delivering a high quality service and the very best standard of care for our patients. You will work as part of the administrative and Physiotherapy team providing high quality administration support for the Physiotherapy out patient services.
This will involve dealing with patient enquires on the telephone, booking patient appointments and supporting the reception area.
We actively encourage personal development and access to training. Accordingly we will provide a comprehensive induction together with your own structured personal development plan to support your future development and give you every chance to further develop your skills, knowledge and experience.
To assist in the provision of a full range of clerical duties to both the clinical and administrative areas within the team; being in contact with patients, their relatives, carers, and healthcare professionals. Some Administrators may contribute to a reception service.
Manage all contact (including face to face, telephone, email, texts and MyMFT with patients, relatives, and carers in a sensitive way, always ensuring patient confidentiality.
Carry out duties in line with Trust Standard Operating Procedures (SOPs).
Be responsible for the completion, and their compliance with, Trust mandatory training.
Utilise the Trust Systems to accurately record patient details and activities (including but not limited to appointments, admissions, discharge, additions to waiting lists), ensure the timely recording of all patient activity in line with the Trust Patient Access Policy including data quality requirements.
Provide a telephone service, answering and recording incoming calls, relaying queries, and messages as necessary, liaising with other departments and external organisations where appropriate.
MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected].
We’re looking forward to hearing from you!
