administrative assistant London, England
Job description
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 is the hotel's 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar.
In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work."
Salary - PS14 per hour
Mix of Shifts - Early (7am-3pm) or Late (3pm-11pm)
BENEFITS
- Competitive Salary and Benefits package
- 39 Hours per week, flexible - early and late shifts
- 28 days paid holiday increasing with service
- Exclusive perks through our online discount portal
- Access to leadership and development programmes through Hilton University
- Exceptional Career opportunities
- Industry-leading Team Member discounts on hotel stays for you, your family and friends
- Wellbeing programmes to help you Thrive in the workplace
- Reward programmes, incentives and team member recognition, as well as long service awards
- 50% off in Hilton restaurants and bars (Subject to individual outlets)
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Recognised as a 'Great Place to Work'
- Free meals on shift
What will I be doing?
As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage the Housekeeping office
- Receive all incoming calls and respond accordingly
- Allocate room and task lists to team members
- Ensure keys are issued in line with security procedures
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Manage guest requests and enquiries immediately
- Ensure all relevant guest information is communicated to Housekeepers
- Carry out administrative and IT duties
- Organise and control extra duties and special tasks
- Report all necessary maintenance daily and log all jobs
- Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Control staff dry cleaning and guest laundry in and out of the department
- Update system regularly to give maximum room return to the hotel/s active inventory
- Handle emergencies if and when they occur in the department
- Ensure all team members adhere to Health and Safety Regulations
- Carry out any other reasonable task set by the Hotel's Management
What are we looking for?
A Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of 1years' experience as an Office Coordinator in a 4/5* Property
- IT proficient
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication and telephone skills
- Ability to work under pressure
- Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel housekeeping experience
ELIGIBILITY
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
