administrative assistant Maidstone, England
Job description
We are Golding – thank you for looking!
Background
It is a great time to join Golding, with our new corporate plan and a vision of providing Outstanding Services, Great Homes and Proud Communities. We have an established track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a R&M Administrator.
You will be part of our Repairs & Maintenance team in our Customer Experience directorate, playing a key role in shaping our future.
What you'll be doing
You'll provide administrative support to Golding Homes Repairs and
Maintenance Team. You'll assist the Customer Experience Manager using feedback and complaints from customers to support managers to deliver an exceptional customer service and improve customer satisfaction with the repairs service. You'll provide support to managers with meetings for internal and external contractors including minute taking and scheduling meetings.
More about you. What can you bring?
You'll have a good standard of general education and hold evidence of continuous learning. You'll have demonstratable experience working in a high paced admin role. You'll have empathy and understanding to deal with customers who are unhappy with services and have the ability to see things from the customer perspective. You'll use your strong attention to detail and passion for delivering a great customer experience to juggle multiple competing deadlines. You will hold knowledge of social housing repairs and understand the impact it has for customers and the organisation.
A Basic DBS check is required for this role.
When and where you'll be doing it
You will enjoy a 37 hour working week and earn an annual salary of circa £27,000.
Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You’ll get:
- Company vehicle and fuel card
- Mobile device
- Uniform
- Personal protective equipment
- 28 days annual leave per year (plus bank holidays)
- Regular opportunities for training (upskilling and cross skilling)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing date: Wednesday 26 July 2023 at Midnight
We will be sifting applications throughout and reserve the right to close applications early.
