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Job description

Doctor's Surgery – Ealing W5

Must live within 20min travel distance from Ealing Broadway.

Part-time – Contract

Monday - Friday – 3 hours/day - 15 hours per week. Term time role, hence may suit working parent.

Flexible daily 3 hours - Flexibility between 9.30am and 2.30pm. Agreed at hiring.

Hybrid – 3 days in Clinic and 2 days Virtual role.

£18 per hour

Job details

Qualifications

Essential Experience & Skills:

• Administration - 3 years minimum
• Able to demonstrate strong administrative skills.
• Strong proven IT administration skills ,navigating through various IT platforms to complete admin tasks.
• Excellent written English
• Excellent telephone manner
• Excellent attention to detail

Education:

• GCSE or equivalent

Full Job Description

A busy Medical Clinic in West London Ealing, is looking for an administrative assistant to work 3 hours a day for 5 days a week – with 2 days from home and 3 days from the clinic in Ealing Common. Easy parking and travel links. Flexible hours to be agreed on hiring. Term time role, with occasional work into school holidays, from home.

This is an extremely busy job, and this assistant will be the sole person responsible for managing all admin duties. Including greeting patient's in reception and getting them booked in.

**Please complete the online assessment for your CV to be screened, any applications that arrive without a completed assessment, don't get through to our inbox.

Admin Duties:

-Navigating the management and diary software

· Typing dictated letters and creating treatment protocols from dictation.

· Maintaining patient confidentiality with reports and encryption.

· Telephone daily enquiries and responding to voice messages.

· Daily email management.

· Appointment bookings and management of diary.

· Maintain patient records.

· Manually sending patient documents, forms and reminders and filling diary.

· Managing Dropbox.

· GP referral letters.

· Downloading lab results from lab portals online.

· Using excel to trend biomarkers, to create graphs.

· Binding documents together using Adobe and sending encrypted.

· Ordering lab equipment and arranging couriers.

· Ordering lab kits direct to patients.

· Organising repeat and acute prescriptions, and sending medication using couriers.

Skills required:

· Minimum of 5 years of administrative experience.

· Fluency in Windows based software such as Excel, Word and Adobe.

· Creation of forms using our in-house system.

· Prioritising email response, will require excellent written response.

· Escalating clinical queries to the appropriate doctor as necessary.

· Keeping patients informed with updates to clinic policies and pricing.

· Taking payments and light accounts: Using specialised medical and billing software and to do end of day accounts.

· Administrative experience essential.

· Requires excellent written skills.

· Excellent telephone manner to help the doctor deliver the best possible experience through their consultations with patients.

· Highly organised, methodical and efficient with an eye for detail.

· Diplomacy, gravitas and a calm sense of assurance, particularly under pressure.

· Experience in medical administrative work preferred but not essential.

· Pay: £18 per hour on self-employed contract.

· Allocated annual leave to shadow doctor’s leave, usually school holidays. To be discussed depending on duties covered, experience and availability.

If you think this sounds like the role for you, please apply.

Benefits:

• Flexitime
• Work from home

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Ealing

Job Types: Part-time, Freelance

Job Type: Part-time
Part-time hours: 15 per week

Salary: £18.00 per hour

Benefits:

• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person