Administrative Assistant Dundee, Scotland
Job description
Family Medical Group are looking for someone to join our amazing team of Doctors, Nurses and Administration staff as an Administration Assistant. Each day varies with tasks, so you will never be left feeling like it is ‘Groundhog Day’.
We are looking for someone to join the team that wants to care for our patients as they would want to be treated themselves.
Douglas Medical Centre are currently within the top 10 Greener Practices, the UK's primary care sustainability network in the UK.
We are proud to be working with the community to enable primary care to act on the climate and ecological emergency as it affects our work, patients and staff.
What we need in our team:
- Good understanding of GDPR and Confidentiality.
- Be able to work well with others in the team
- Excellent communication skills and a friendly, approachable demeanour.
- Competent IT skills, with the ability to learn new systems and use Microsoft office.
- Ability to handle multiple tasks and prioritise effectively.
- Flexibility to work various shifts between 8am-6pm Monday to Friday
- Good Organisational skills
- Ability to perform under pressure
- Strong verbal and written communication skills
What we can offer to you:
- Immediate start
- 30hours per week
- starting £10.42 per hour
- 28 days holiday
- Cycle to Work scheme
- Excellent NHS pension
- Positive company culture
- Benefits platform
- Paid overtime/ Time back in lieu
- Join a company that values diversity, inclusivity, and work-life balance.
- Free onsite parking or local public transport to door.
- An outdoor garden space “wee forest” to enjoy breaks or some time to yourself.
What You'll Do:
- Provide outstanding service to our patients over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
- Assist patients with prescription queries
- Collaborate with fellow team members and other departments to provide our patients support and understanding
- Follow our Business Code of Conduct and always act with integrity and due diligence.
- Greet and receive patients promptly and courteously
- Answer telephone clearly and politely
- Establish patients' needs and deal with their requirements effectively and quickly
- Process repeat prescriptions & and for non-repeat prescriptions
- Contact patients, hospital secretaries and other agencies as requested by doctors
- Enter patient data into computer
- Deal with laboratory results as per practice protocol
- Scanning documents into patient records when required
If this sounds like the right role for you and you want to make a difference, in work, with patients and with the environment, apply today! Hiring contact: Debbie Phillips, Practice manager. [email protected]
Job Types: Part-time, Full-time
Part-time hours: 30 per week
Benefits:
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Dundee: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Work Location: In person
Application deadline: 20/09/2023
