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Job Role: Helpdesk Operator & General Administrator.

On behalf of our Client, MPA Recruitment welcomes suitable applications for the role of Helpdesk Operator / General Administrator.

In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of Department requirements and administration.

With administrative skills and customer focus, you will provide a friendly and proactive service to internal and external customers and conduct an efficient handling of each query and advise customers of the consequent solution.

Location – Belfast

Hours of Work – 37 hours per week. Mon – Fri (9:00am -5:00 pm)

Salary - £10.40

What the role entails:

· The raising of work tasks and issuing same to the appropriate service provider.

· The tracking of tasks from inception to completion

· To ensure all calls/queries are responded to within the specified timescales.

· To be computer literate and able to use Word and Excel packages as well as 3i Studio Computerised System.

· To always use a professional courteous manner when dealing with callers.

· To follow NIAS practices and procedures.

· To ensure high levels of customer satisfaction are achieved and maintained.

· To feed back any issues promptly to the respective Estates Office Manager.

· To establish effective working relationship with core team members and others outside the helpdesk environment.

· To comply with Health & Safety working practices and all other legislation

· To maintain the filing system in connection with NIAS 3i Studio System and central server.

· To carry out any other administration duties as requested by the Estates Office Manager or Facilities Manager.

Essential Experience:

· Proven experience of working within a busy Estates Department/Facilities Management helpdesk environment.

· Microsoft Office proficient especially Word, Excel & Outlook

· Good organisational & planning skills.

· Ability to work as a member of a team

· Experience in administration duties

· Literate and Numerate

· IT literate

Desirable criteria

• Experience in 3i Studio (or similar CAFM software package)
• To demonstrate a professional courteous manner when dealing with callers.
• Good liaison skills
• Communication skills
• Good customer focus

· Ability to work on own initiativeJob Description

MPA Recruitment is looking for a full-time, remote, hands-on Helpdesk Manager to join our team. The ideal candidate will have a passion for helping others and will be able to provide support in a variety of ways. This position is responsible for assisting customers with technical issues and concerns via phone, email, and chat. The ideal candidate will have excellent customer service skills and be able to work independently as well as collaboratively.

Essential Duties:

• Provide high-quality customer service to end-users of our software.
• Communicate with customers via phone, email, and chat.
• Answer technical questions about MPA Recruitment software.
• Provide general support for MPA Recruitment products.
• Maintain a clean work environment.
• Work independently as well as collaboratively with the team.
• Maintain an organized workspace and files.
• Other duties as assigned by management.

Required Skills:

• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow up on issues quickly.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent time management skills with the ability to prioritize tasks based on importance and meet deadlines consistently.
• Ability to multi-task, prioritize, and manage time effectively while still being able to meet deadlines.
• Strong computer skills including proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Google Suite applications (Gmail, Sheets). Knowledge of Linux operating systems is a plus but not required (Linux terminal experience is a plus).

Job Type: Full-time

Salary: £12.25 per hour

Schedule:

• Monday to Friday

Application question(s):

• Essential Experience:

• Proven experience of working within a busy Estates Department/Facilities Management helpdesk environment.
• Microsoft Office proficient especially Word, Excel & Outlook
• Good organisational & planning skills.
• Ability to work as a member of a team
• Experience in administration duties
• Literate and Numerate
• IT literate
• Desirable criteria

• Experience in 3i Studio (or similar CAFM software package)
• To demonstrate a professional courteous manner when dealing with callers.
• Good liaison skills
• Communication skills
• Good customer focus
• Ability to work on own initiative

Experience:

• Administrative: 2 years (required)

Work Location: In person