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We are Forestry England. We are the country’s largest land manager, caring for the nation’s forests for people, nature and the economy. The foundation of our organisation is our world-class sustainable management of the nation’s forests.

Our South England Forest District team is made up of around 160 people who deliver a diverse range of roles. From Foresters to Volunteer Co-ordinators, we all contribute towards the management of some 46,000 hectares of land across public woods and forests, and two national parks.

Much of Forestry England’s forests in the South District are of high national importance for nature conservation and wildlife, and of international importance for biodiversity.

Sustainability is at the heart of our work and in this important role, you will be part of the Recreation and Public Affairs Permissions team who process permits and licencing for events and activities ranging from scientific research to large scale charity running events.

As land managers of the nation’s public forest estate, we encourage people to connect with our amazing forest landscape. Responding to and understanding our customer’s and community needs, you will build trusting relationships with activity and event organisers, ensuring events and activities adhere to habitat regulations so that wildlife can thrive.

Effective and supportive team working with colleagues across our district is key to this role, enabling activities to fit around forestry operations and conservation projects, and guiding our customers through the permission administrative process through to permit issuance.

Partnership working and delivering through other organisations will also be at the core of what you will do, enabling access opportunities and activities to the widest range of people.

For effective working in this role, the successful applicant would need to be based at The King’s House in Lyndhurst for the majority of the working week initially. Due to changing IT systems, there may be the possibility of hybrid working later in the year, this can be discussed at interview stage.

Key Work Areas

• Proactively and responsibly process new and renewal permits and licences with attention to detail, following relevant policies and procedures, ensuring compliance with current legislation.
• Communicating respectfully and objectively to telephone and email enquiries from our colleagues and external customers, listening empathetically and showing the ability to explain clearly and considerately.
• Work closely with and build trusting relationships with team members, activity organisers, forest managers, and other partner organisations to ensure minimal impact between licenced, recreational activities and forestry operations and conservation work.
• Accurately and in an organised manner record licensed activities using our bespoke database and manage payment collection from permit holders, ensuring all financial data is processed correctly.
• Play your part in a supportive and close team by producing weekly permission reports, monthly payment checks, quarterly renewals, identifying issues and contributing to new ways of working.
• Provide advice and support to the wider district team on enquiries regarding licenced recreation activities and be adaptable to changing priorities.

Essential

• Experience of working in a busy administrative environment operating within set guidelines and adhering to processes
• Good timeliness and organisation skills with strong attention to detail
• Experience of working in a customer focused role, communicating either by telephone or email and being able to explain and influence with challenging enquiries
• Competence with a range of IT applications including Microsoft Office suite
• The ability to plan work yet be flexible to switch priorities dependent on work demands
• Working as a proactive team member, sharing information and support

Desirable

• Ability to understand the need to treat information confidentially in compliance with Civil Service policies and GDPR.
• Relevant experience in working with stakeholders
• Experience in working with conservation administration processes
• Good understanding of and experience in processing permissions / approvals / authorisations

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Making Effective Decisions
• Delivering at Pace

Here at Forestry England we offer:

• Flexible working to support a healthy work/life balance
• 25 days holiday pa with an extra day’s holiday entitlement each year over the first 5 years up to a maximum of 30 days per year, plus bank holidays and 2.5 extra days leave. (all pro-rata)
• 5 extra days holiday per year, after 5 years’ service
• 3 days paid volunteering leave every year (once you have passed probation)
• Access to technical and personal development training and qualifications that are tailored to your role
• 5 days dedicated to your self-driven development each year
• Extensive opportunities for further learning through Civil Service Learning
• Reimbursement of any professional membership fees
• Employee benefits that include (but are not limited to) the Cycle to Work scheme, free high-street and online discounts and offers through ‘STaR’, and the opportunity to join the Civil Services Sports Council
• The brilliant Civil Service Pensions scheme
• Access to our dedicated Employee Assistance Programme (EAP) that gives free, confidential and independent support - whether it is personal or work-related
• Free eyesight tests and £100 voucher for glasses for visual display usage
• Pay advances of up to £5,000 for computers, sports equipment, or training costs
• Free parking at all Forestry Commission sites (including Moors Valley Country Park and Alice Holt Forest) and free entry into our National Arboretum in Westonbirt
• Up to 15% discount at Forest Live Events, Forest Holidays cabins, and Go Ape outdoor activity centres
• Numerous retail discounts including 10% off at Forestry Commission shops and Enterprise Rent-A-Car

Job contact :

Name :
Linda Laker
Email :
[email protected]

Recruitment team :

Email :
[email protected]