Administration Assistant - Parking Services (Notice Processing) Merton, East of England, England
Job description
Grade/Salary ME7 £27,807 - £29,214 per annum inclusive
Advert Text
A vacancy has arisen within the Parking Services team at the London Borough of Merton for an administration assistant on a permanent basis.
The administration teams within Parking are responsible for replying to representations from motorists, giving advise to members of the public and other customers, issuing permits for use within car parks and the controlled parking zones (CPZ) throughout the borough, checking customer eligibility and approving or rejecting permit applications, as well as reviewing applications for dispensations and waivers.
This role will be primarily within the Notice Processing team.
The main duties of this role will involve;
Replying to informal and formal representations submitted by motorists in relation to Penalty Charge Notices (PCN) that they have been issued for parking, moving traffic or bus lane contraventions.
Replying to correspondence at other stages in the PCN lifecycle
Logging incoming mail against the relevant cases
Preparing appeal packs for adjudication
Providing general advise to members of the public in writing and over the phone relating to the PCN process
While previous experience of working in a parking environment would be preferred, it is not essential
