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Job description

This is a great time to join University Hospitals of Derby & Burton NHS Foundation Trust. We are currently undergoing a significant period of change that will enable us to deliver an even greater service to our patients. Our ambition to be sector leaders in new models of administration, allowing us to continue to absorb growing demand and significantly increase our digital capability, whilst improving patient experience, ensuring they are in the hands of our brilliant people.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live. UHDB is one of the largest employers in the region. As an ‘anchor’ organisation we play a wider role in society; setting an example in partnership with other large local employers across the public and private sector seeking to promote inclusion, raise the aspirations and prospects of young people, be a good employer and a major contributor to the local economy.

We have one post available in Children's Outpatients - 25 hours per week

Mondays, Tuesdays, Wednesdays (between 08:00 and 17:00)

Some flexibility with days of work would be beneficial for service needs

A bit about you

You will have a background, in administration or customer service, a good telephone manner and have attention to detail. Self-motivation and being a good team player are further attributes that we value. You will strive to have the desire to work in the NHS to support delivering great patient care. You will be expected to work flexibly to meet the needs of our services. Routinely on the same site, or wider if you would welcome that to further your experiences.

The experiences you will gain and the support we will give you for your personal development will help you to reach your full potential. We know that you will thrive here, challenging your own ambitions with our fantastic career and learning and development opportunities. There’s lots on offer, and we know you’ll be impressed with our rewards and benefits package.

Is this the job for you?

Great, all you need to do now is apply!

Interviews will be held at Royal Derby Hospital

Closing date: 18th April 2023

Interview date: 28th April 2023 and 2nd May 2023

Previous candidates need not apply

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• A variety of flexible working options
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• Our hospitals see more than 4,000 outpatients daily
• We see more Trauma & Orthopaedic outpatients than any other Trust – over 3,300 per week
• An average 860 patients are seen in A&E every day – 6th largest in the country
• Our hospitals admit more than 220 emergency patients daily.
• We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
• We are one of only 5 Trusts nationally with more than 50 operating theatres
• We carry out more than 300 elective procedures each working day

Undertake general administrative tasks, including:

• Outpatient reception duties, dealing with patient queries face-to-face or by telephone, booking appointments for out-patients attending clinics, liaising with staff/patients in a courteous

and professional manner.

• Answering the telephone, actioning patient queries, taking telephone messages and relaying/transferring them to the appropriate person/department.
• Receiving, sorting and distributing incoming mail, paper and/or electronic.
• Responding to email patient/appointment queries and actioning requests as appropriate.
• Filing - paper and/or electronic
• Photocopying/Scanning
• Accurate data entry and interpretation of Trust databases and systems, including our patient administration system, Lorenzo and the NHS e-Referral Service (eRS)
• To be aware when to refer a query/issue onwards for resolution, escalating as necessary
• Undertake clerical duties in a professional, timely manner, ensuring deadlines are met, prioritising work and problem solving on a regular basis to achieve the best outcome.
• Alert the team to potential workload issues to agree actions and ensure negative outcomes are minimised.
• Requirement for light physical work in the movement of patients casenotes.

You will be part of our highly valued administration and clerical team that delivers essential outpatient administration services to the Royal Derby Hospital and Florence Nightingale Community Hospital. These essential and rewarding roles will also provide you with a great grounding from which to progress your career towards more senior roles should you have the ambition and talent.

Our passion is ensuring that our services are sustainable and that we provide the best possible experience for our patients. If this is your passion too, then you will really fit in here. So, if you want to do awesome things in a brilliant team, then we would love to hear from you.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.