Administration assistant Northampton, England
Job description
The post-holder will have day to day liaisons with the administration team, assisting with their admin needs.
Key responsibilities include support the booking process of the patients’ clinics, ensuring clinics are fully utilised as per policy. Processing efficiently the incoming of referrals meeting the Trust targets.
Answering the telephone and making outbound calls.
Assisting with post, loading documents on to systems. Checking electronic discharge summaries for the team. And any other admin tasks in the directorate.
There will be occasions that you will need to assist the receptionist in directorate.
To ensure patient confidentiality is always maintained.
To provide effective input into the work of the Trust, to support the achievement of our vision and values:
To liaise with the administration Manager to assist with the needs of the service.
Understanding the 18wk RTT pathway and booking patients with the targeted time scales.
Process of the patients’ clinics, ensuring clinics are fully utilised as per policy.
Improving efficiencies for the incoming of referrals and booking appointments
Ensuring Clinics are fully Utilised and filling when patients cancel slots.
Answering the telephone and making outbound calls.
Supporting and following instructions from the Clinic coordinator.
Assisting with post.
Loading documents on to systems.
Checking electronic discharge summaries for the team.
Covering receptionist in directorate.
And any other admin tasks in the directorate
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
The post-holder will have day to day liaisons with the administration team, assisting with their
admin needs.
Key responsibilities include support the booking process of the patients’ clinics, ensuring clinics
are fully utilised as per policy. Processing efficiently the incoming of referrals meeting the Trust
targets.
Answering the telephone and making outbound calls.
Assisting with post, loading documents on to systems. Checking electronic discharge
summaries for the team. And any other admin tasks in the directorate.
There will be occasions that you will need to assist the receptionist in directorate.
To ensure patient confidentiality is always maintained.
To provide effective input into the work of the Trust, to support the achievement of our vision
and values
Key responsibilities include liaisons with administration team, clinicians, consultants, patients.
Assisting with Admin task throughout the directorate.
Booking / cancelling and utilising Outpatient clinics.
Providing a reception service.
First contact for patients entering the service.
