Job description

Warwick – Hybrid Working –Part Time (28.75 Hrs)

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.
An exciting vacancy has arisen within our Customer Service Team for a Part-Time Administration Assistant to join the team. Reporting directly to the Administration Team Leader, the main purpose of this role is process invoices, answering telephone calls and emails from end users, colleagues, contractors and merchants to ensure they are supported with queries such as extended warranty, annual service, documentation requests and booking jobs in for commercial customers within the service level.
You will need great attention to detail to process invoices and ensure our customers are receiving the right message whether this is via a telephone call, email, text, or letter. Utilising the available tools to upload customer warranty information accurately to the systems so it is accessible if the customer needs to contact us.
Please note that during the initial training period of approx. 1 month you will be required to work 100% in the Warwick office.
As an Administration Assistant, you will:

• Answer inbound telephone calls and emails from end users and Call Agents, providing support and guidance when required within the set service level
• Process payments
• Process invoices
• Creating Baxi Own Contracts & warranty agreements alike
• Ensuring all jobs have been invoiced correctly and on time
• All data loaded into the system has been loaded accurately even where manual intervention is required
• Ensuring field trial appliances are serviced and terminated on time
• Applying a continuous improvement outlook to all tasks

Knowledge, Skills & Experience Required:

• Have an excellent attention to detail
• Good interpersonal skills
• Sound literacy and numeracy skills
• Great communication skills
• Good computer skills, including knowledge of: Windows, Microsoft Word and Excel
• Ability to work well independently or as a team
• Adapts to change well and views it as an opportunity

We offer a competitive salary and annual holiday plus UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.
Does this sound like you? Then we would love to hear from you!
We’re a prestige heritage manufacturer that provides heating solutions to customers all over the UK. We’re pioneers of the energy transition, driving forward looking heating solutions. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it’s great for us!
We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status
Making sure you're supported throughout your process is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs via our online recruitment system. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Job Type: Part-time