Admin Team Leader Edinburgh, Scotland
Job description
Administrator Team Leader
Bupa Clinic, Redheughs Rigg, Edinburgh (EH12 9DQ)
Permanent
Up to £27,500 per annum + fantastic benefits
Full time (40 Hours)
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day
Role Overview
The Admin Team Leader will manage teams of multi -skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. You will ensure all administration supports the centre requirements in providing an outstanding experience for our customers (adults and children) .
What You’ll Do:
- Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.
- Ensure all administrative staff are aware of customer service standards via induction, team meetings, training of all systems etc.
- Act as the Centre Complaints Handler, being the first point of contact for any customer complaints and logging and responding to these in an appropriate and timely manner with the help of the Centre Manager and clinical colleagues.
- Manage the customer journey, responding immediately to requests accordingly to ensure a seamless customer journey
- Demonstrate and role model appropriate behaviours wit h internal and external customers.
- Ensure that the environment and facilities are in keeping with quality requirements for customers especially regarding data protection and customer dignity.
What You’ll Bring:
- PC literate, excellent knowledge of MS office packages.
- Experience of working within a busy clinical environment (desirable)
- Medical Secretary experience (desirable)
- Some previous leadership experience and people management skills (desirable)
- Customer service experience and highly customer focussed.
- Excellent interpersonal, written and verbal communication skills.
- Excellent organisation and time management skills.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
