Admin Support & Support Typist Northampton, England
Job description
We have a vacancy for a Support Secretary/Typist in the Rheumatology department at Northampton General Hospital.
To work as part of a clerical team to support a defined team of Clinicians.
Provide a comprehensive, confidential secretarial and administration support service to the Consultants, Medical staff, clinical team and department (thereafter called Clinical Teams) on a day to day basis.
This support should normally be provided during the core hours of 8am and 6pm. However, to ensure alignment with the Direct Clinical Care time of the Clinical Team for who they support, flexibility from core hours may be required and will be determined locally depending upon the needs of the service. Supervise and oversee the workload allocation of the administrative team when required.
Ensure all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports and results, minutes of committee meetings etc. are typed and dispatched promptly. The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target
Deal with telephone and face to face enquiries from patient, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery within agreed limits and take appropriate actions
Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.
Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date.
Provide general administrative services as required by the department.
Filing letters and reports in medical notes promptly and cross reference whenever necessary and general office filing.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals
Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.
Take direction from the Administration Manager, Medical Secretary Team to meet the administrative demands.
Ensure all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports and results, minutes of committee meetings etc. are typed and dispatched promptly. The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target
Deal with telephone and face to face enquiries from patient, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery within agreed limits and take appropriate actions
Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.
On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical
Teams of any urgent or abnormal test results ensuring that relevant action is taken
Attend meetings, as required (except Clinical Performance meetings) to ensure effective communication with all service users
Demonstration and supervision of workplace activities to other members of the secretarial team as required maintaining a high standard of service to the Clinical Teams.
Ensure confidentiality is maintained is all communication and that documents and other sensitive information are secure at all time.
Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date.
Provide general administrative services as required by the department.
Filing letters and reports in medical notes promptly and cross reference whenever necessary and general office filing.
Photocopying, scanning and posting documentation.
Receive and sort daily post, date stamp and distribute as appropriate.
Liaise with other hospital departments, GPs and other healthcare agencies when required.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal
