Account Manager - London London, England
Job description
The role
To manage designated customers on a day-to-day basis to achieve activity and sales targets. Build and maintain the best possible relationship.
A typical week as an Account Manager might involve
- Achieve new product targets in your area of responsibility.
- Identify new business opportunities, present and close with a bespoke advertising solution.
- Conduct regular account reviews to prove value and
- Conduct relevant product and service training with customers
- Consistently ensure all customers have clear understanding of pricing structure and new Rightmove initiative
- Feedback, with regularity, details of “the market” to Area Director and Estate Agency Board
- Actively participate with on-going training (you always want to be better)
- Attend regional and national meetings
- To maintain a CRM database of your customers
- Work closely with your Telephone Account Management (TAM) and Customer Service colleagues to offer consistently great service
- Liaise closely with Area Director, Telephone Account Manager, Head Office support departments
We’re looking for someone who
- Has consistently overachieved set sales targets
- Structured, disciplined, energetic, committed to individual and group improvement
- Positive attitude, onboard feedback, seek to be better
- Open and honest team player
- Excellent eye for attention to detail and accuracy
- Analytical and confident with data analysis
- Able to thrive in a hardworking and dynamic team
- Driven to exceed team expectations
- Problem solver with the ability to take ownership and resolve issues
- Strong communication skills
- Ability to challenge ideas and ask questions
- Confident in using a PC, particularly competent in Word, Excel, PowerPoint, and company systems
Superpowers
- Quick thinkers & strong listener
- Builds implicit trust – beyond the ‘norm’ and can ingrain yourself into a customer’s business
- Get people to make right decisions with the confidence your solutions will drive results
- Strong enough to challenge where needed
- Strong at problem solving
Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate about delivering a great Customer experience, then get in touch!
What do our team say about working here?
‘We work a lot of hours in our lifetime so making the best of it is a must! Rightmove really do try and ensure you are treated as an ‘Individual’ not just a number. You feel as though your contribution is worthwhile and appreciated.’
‘Joining Rightmove was one of the best decisions of my career so far’
‘My job is enjoyable, challenging, and I work with an amazing team of intelligent and passionate individuals.’
‘Working for Rightmove allows me to be expressive and creative whilst always being supported by my peers and managerial members’.
‘Rightmove is like working for a big family without fear of hierarchy, I feel valued and appreciated for what I offer as there are no 2 people the same at Rightmove and individuality is embraced’.
About us
We are on a mission to ‘help people make the right move’, we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place.
A great success story, we’re now the biggest home-grown web brand in the UK our traffic levels surpassed only by Facebook, Google, YouTube, eBay and Amazon.
Despite this success, were main a down-to-earth bunch. To join us in our mission, we look to recruit people who share the same values and beliefs as we’ve always had, because Rightmove is people. We call it the secret to our success and why staying 10 years or longer, reaching ‘gnome status’, is simply the Rightmove way.
We encourage and support all Rightmovers to continuously develop themselves. Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart, passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmoves tory! Will you be ‘Gnomed?’
Did you know?
- Rightmove was meant to be called 'Doorknob.' But it didn't quite have the same ring to it
- We still have employee #1 working at Rightmove
- Last year we had (on average) 1.5 billion-page views a month
Our speedy customer experience support team
