Back

Chanel

Full Time Newbury, England 10.56 - 12.04 GBP Today

ACCOUNT MANAGER - FRAGRANCE & BEAUTY SALES CONSULTANT - FULL TIME - CAMP HOPSON, NEWBURY

POSITION: Full Time - any 5 out of 7 days

LOCATION: Camp Hopson, Newbury

KEY RESPONSIBILITIES

Leading the team: The Account Manager guides their team towards achieving results and developing individual talents.

The Account Manager will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance

Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable

Business developer: the Account Manager embodies an entrepreneurial spirit.

Building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
Develops business initiatives in line with the brand vision and strategy
Takes responsibility for staff Rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
Communicating retail and collateral stock needs to all necessary parties
Has a solid understanding of the business environment

Provides feedback and reports to line manager in order to influence strategies and recommendations

Experience creator: the Account Manager creates conditions for a consistent and memorable experience.

Leads by example on the selling floor by creating tailor-made Client experiences, personalised for each visit and each Client, using the CHANEL experience ritual and build long-lasting relationships

Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
Facilitates the resolution of Client service complaints with a holistic approach so that each Client leaves satisfied, regardless of which channel they chose to shop
Ensures team has tools/training to provide a Chanel Client experience
Provides flexibility to allow the BA to create their own experience
Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that the business remains clean, tidy and welcoming at all times

CHANEL ambassador: the Account Manager embodies the values of the brand.

CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with Clients as well as the team
Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning

Implements and ensures respect of the uniform and grooming guidelines at all times

SKILL SETS

Leadership and Management skills

Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage

Relationships-focused: Collaborative, partnering and influencing skills
Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement

Soft skills

Posture and communication skills: Verbal and written communication, story telling
Curious, personal agility, continuous learner
Self-awareness, self-confidence, and self-control/stress management
Enthusiasm, energy and motivation