ACCOUNT MANAGER - FRAGRANCE & BEAUTY SALES CONSULTANT - FULL TIME - CAMP HOPSON, NEWBURY Newbury, England
Chanel
Full Time
Newbury, England
10.56 - 12.04 GBP Today
Job description
ACCOUNT MANAGER - FRAGRANCE & BEAUTY SALES CONSULTANT - FULL TIME - CAMP HOPSON, NEWBURY
POSITION: Full Time - any 5 out of 7 days
LOCATION: Camp Hopson, Newbury
KEY RESPONSIBILITIES
Leading the team: The Account Manager guides their team towards achieving results and developing individual talents.
- The Account Manager will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
- Proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
- Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit.
- Building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
- Develops business initiatives in line with the brand vision and strategy
- Takes responsibility for staff Rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
- Communicating retail and collateral stock needs to all necessary parties
- Has a solid understanding of the business environment
- Provides feedback and reports to line manager in order to influence strategies and recommendations
Experience creator: the Account Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made Client experiences, personalised for each visit and each Client, using the CHANEL experience ritual and build long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Facilitates the resolution of Client service complaints with a holistic approach so that each Client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel Client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that the business remains clean, tidy and welcoming at all times
CHANEL ambassador: the Account Manager embodies the values of the brand.
- CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with Clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Implements and ensures respect of the uniform and grooming guidelines at all times
SKILL SETS
Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationships-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
Soft skills
- Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
Chanel
www.chanel.com
London, United Kingdom
Leena Nair
$10+ billion (USD)
10000+ Employees
Company - Private
Department, Clothing & Shoe Stores
1924
