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Are you inspired by the prospect of joining a fast growth and market-leading tech business that's on a mission to tackle climate change by accelerating the transition to low carbon, sustainable supply chains?

Manufacture 2030 is a purpose-led software company. Our mission is to bring major corporations and their supply chain partners together to turn their bold carbon commitments into reality, creating a more sustainable future by 2030. Our cloud-based SaaS platform helps supply chain owners and their suppliers to measure, manage and reduce carbon emissions and other environmental impacts.

The Account Manager will be a highly motivated, strategic and commercially aware colleague who will oversee the commercial relationship with our supplier customer base. The role will sit within the Customer Impact Function of our Climate Action Team, which focuses on supporting and consulting suppliers to achieve their carbon emission reductions. This is an exciting role, suiting someone with a deep understanding of client behaviour to increase and report revenue within a customer success/account management environment. This role will appeal to candidates seeking to work in the sustainability and technology sector, for a young, growing B2B SaaS business that serves manufacturers around the globe.

Responsibilities:

• Accountable for ensuring that M2030 meets its annual supplier renewal target of 90%.
• Accountable for forecasting, monitoring and reporting all CAT commercial metrics to CAT leadership and the wider business - e.g. ARR, churn risk portfolio and close renewals.
• Own and design the supplier renewals strategy and process to be used by the Climate Action Team.
• Generate regular reports on renewal performance, identifying trends and opportunities for improvement to decrease churn.
• Manage the maintenance of accurate and up-to-date records of commercial customer interactions and transactions in Salesforce.
• Create automation of workflows where possible and implement external software solutions to support the process where needed.
• Collaborate with cross-functional teams, including sales, operations, and finance, to align strategies and ensure a seamless renewal/upselling process.
• Create upsell playbooks and documentation for any newly released M2030 products/ services within the Climate Action Team.
• Create and hold trainings for the Climate Action Team on renewals and upselling strategies.
• Support the Climate Action Team in gathering and analysing customer feedback and use data to gain insights into customer satisfaction and potential upsell opportunities.
• Support the development of a customer health and churn score.

Desired Skills and Experience:

• 5 years' experience of account management, customer success, sales or customer operations in a SaaS environment
• A bachelor's degree, or equivalent, ideally in business, marketing, psychology or environmental science.
• Results-oriented with a track record of achieving and exceeding revenue targets.
• Experience in developing renewal strategies and customer health scores.
• Experience in understanding client needs and motivations to develop long-term relationships.
• Data-driven mindset with proficiency in using data analysis tools and creating reports.
• Strong understanding of software solutions and technology trends.
• Strong knowledge of MS Office and CRM systems (Salesforce)
• Experience of leading cross-functional projects
• The ability to operate in a fast-paced environment with constant change.
• Demonstrates Manufacture 2030's corporate values - optimistic, innovative, agile, collaborative.
• Passionate belief in our mission to accelerate the transition to sustainable manufacturing

You are:

This is a new role and it will grow and move into areas that we haven't yet imagined. You will start with a blank canvas and must identify and prioritise the workload based on the needs of the team. Bring all your past commercial experience along to really develop this function.

To be successful in this role, you must be comfortable working in a fast-paced environment with constant change. You are passionate about supporting our mission and helping manufacturers to reduce their costs and global climate impacts. You must be able to talk confidently to Corporate Sustainability Leads to understand their world and their challenges.

What you get:

Manufacture 2030 is purpose-driven where our core values; collaborative, optimistic, pragmatic, inclusive and agile are at the forefront of all we do. Our colleagues are our most important asset and we understand people are managing work around other commitments and so aim to be a supportive company to work for and offer flexibility in the way we work. Our benefits package was developed with our team members' feedback and suggestions in mind.

• 25 days' annual leave, plus 8 bank holidays. You can buy, sell back or roll annual leave over.
• Life Assurance
• Volunteer days and charity matching
• Health Cash Plan and Wellbeing Plan plus gym discounts and other benefits
• Employee Assistance Programme (EAP)
• Length of service recognition
• Electric Vehicle (EV) and Cycle to work salary sacrifice schemes
• Meet fellow changemakers in our office at Sustainable Ventures, a full service ecosystem empowering sustainable start-ups to scale

And more such as, matched Pension scheme, company sick pay, enhanced statutory leave pay.

As part of Manufacture 2030 you well also get:

• Use any fluent multi-lingual skills you have (we are always looking for people fluent in other languages)
• The opportunity to work with global manufacturing brands and their suppliers, helping them to significantly reduce their GHG emissions and wider environmental impacts on the planet
• An opportunity to help build a game changing software company from an early stage
• A culture of empowerment, with high levels of personal responsibility given from day one
• The opportunity to work with inspirational colleagues who are highly passionate and motivated by a belief that the work they do positively contributes to a more sustainable future
• An environment where new ideas and innovation are encouraged and rewarded
• Exposure to the world of corporate sustainability strategies, their barriers and opportunities

Job summary:

Location: Hybrid. Offices in Oxford and London, UK.

Remuneration: £35-38k dependent on experience + commission

Tenure: Full time / permanent

Reporting to: Global Director of Climate Action

Closing Date: Monday, 11th September 2023

Manufacture 2030 (the sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit.

Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.