account manager London, England
Job description
Head of Account Management – Worldwide Events
Chancery Lane, City of London
Reporting to: Commercial Director
Hybrid (minimum of 3 days in London Office)
Role Type: Full Time, 35 hours
Salary: £50,000 + performance based incentives
Are you passionate about building and developing strong client relationships while leading a successful function? We have an opportunity for a Head of Account Management to join Worldwide Events, the company behind m&i, Private
Luxury Events, TFest and Amour.
Our story
Worldwide Events specialises in business-to-business trade events bringing together key players in the travel and events industry. We believe in making business joyful because networking should be fun!
The company is an established front-runner of the Meeting & Incentive, Luxury, and Romantic Travel sectors with events hosted in destinations such as Dubai, Ibiza, Istanbul, Seville, Oslo, The Bahamas, Jordan, Mexico – pretty great, right?
We are very proud of the culture we have built here at Worldwide Events. We like to think our culture is diverse with a great bunch of people who are smart, passionate, interesting, funny, and work really hard to support and live our values.
We like open communication, flexible working, and having a laugh, because we want the office to be a place you’d like to come into each week.
What does the Head of Account Management do?
As a company, we’re on an exciting growth journey – that’s where you come in! We are looking for an exceptional, highly motivated individual to join us as our Head of Account Management. You will be responsible for overseeing the
Account Management function and leading the Account Management team to drive revenue growth from existing key accounts.
Our ideal Head of Account Management will be a commercially minded individual with proven success within account management, preferably with experience in the hospitality or related sectors. In order to be successful in this position you should be able to demonstrate your strength and ability to build and develop strong client relationships
This will suit an experienced account manager looking for the next step in their career.
Your responsibilities as Head of Account Management
- Overseeing the Account Management function and leading the AM team
- Implementing short and long-term strategies for increased client retention, improving client relationships and driving revenue growth from existing accounts
- Reviewing and improving key elements of the department such as sales messaging, field trip strategies and customer journey
- Establishing data collection and monitoring processes that accurately reflect the status and health of accounts, and suggest tactical response
- Coaching, supporting and developing the team, monitoring their success and conducting regular performance reviews
- Facilitating targeted action plans to resolve issues and maintain client satisfaction
- Leading interactions with the most strategic accounts. Collaborating with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends
27 Furnival Street, Floor 3, London, EC4A 1JQ
T: +44 (0) 20 7380 8584 W: wwideevents.com
What we would love to see from you:
- Demonstrable success in account management environments, building and developing strong client relationships, preferably in hospitality or related sectors
- A sharp mind attuned to commercial and financial details, with strong experience of forecasting and reporting
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation
- Confident with CRM software (Salesforce ideal) and related sales processes, as well as MS Office (Excel and
Powerpoint essential)
- Demonstrable experience in managing and delivering concurrent projects with great attention to detail
- Excellent listening, negotiation and presentation abilities as well as strong verbal and written communication skills
- Willingness to travel and work flexibly as per the event calendar
Some of the benefits of working here include:
We are a dynamic, fast-paced company. Want to develop your skills, or even move into a different department? At
Worldwide Events we are never still, and for the right person, this presents an opportunity to grow and evolve your role and responsibilities, as well as you as a person. We hope you choose us to grow your career with!
Your time
We firmly believe the importance of the right work-life balance, so for our HR Executive we offer:
- 36 days of holiday (including UK Bank Holidays).
- Hybrid working – we work smart. We understand that everyone has life responsibilities, so if you need to pop to the bank or adjust your hours to do the school run, we’re open to making arrangement that suit your needs. We understand that everyone has a life outside of work, we hope we can enable you to live it!
- 4pm finish on Fridays – start the weekend early!
Your health
- We understand that mental health matters – we have an employee assistance programme that is there for you to use whenever you feel the need to, 24 hours a day, 365 days a year.
- Company Sick Leave.
- Private Health Scheme (involving a contribution from the company).
- Enhanced maternity schemes.
Your experience
- We stock all the coffee and tea you can drink as well as fresh fruit daily (and the occasional sweet treat!).
- Your social spirit – our Happiness and Culture Team keep us on our toes with monthly socials for all employees as well as learning opportunities and drinks at the local bar!
Our approach to diversity is simple —it’s about embracing everyone, and everyone is welcome at Worldwide Events
We are committed to welcoming everyone, regardless of gender identity, orientation or expression. We are diverse in age, race, physical or mental ability, ethnicity, and perspective. Our diversity fuels our innovation, brings diversity of thought, and connects us closer to our clients and the communities we serve.
All applicants must have the right to work in the United Kingdom.
Thank you for your interest in this post, we look forward to receiving your application. We encourage applications even if you don't have all the skills required - passion and personality count! As there’s no closing date for this role interviews will be conducted on a rolling basis, so we encourage you to apply ASAP!
27 Furnival Street, Floor 3, London, EC4A 1JQ
T: +44 (0) 20 7380 8584 W: wwideevents.com
Job Type: Full-time
Salary: From £50,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Referral programme
- Sick pay
- UK visa sponsorship
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your current notice period?
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 4 years (preferred)
- Management: 2 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Willingness to travel:
- 25% (preferred)
Work Location: Hybrid remote in London
Reference ID: WWE045
