Account Manager Birmingham, England
Job description
Account Manager - Facilities Management
Hybrid - 2 days per week in Cirencester, 1 day per week in Birmingham
Permanent Full Time
Salary to £45,000 DOE
We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.
Due to expansion, they are looking to recruit an Account Manager to join the team:
This role requires someone that has a genuine passion for the industry, and an ambitious mindset as this business is growing constantly and consistently, so someone that can adapt to change but have the drive and ambition to succeed and be part of a great team.
You will be the Account Manager for a cluster of commercial clients of theirs
The Role:
- Ensure the effective management and execution of policies and procedures.
- Health and Safety and Quality Assurance in the delivery of service contracts.
- Continually look for innovative ways in which to develop the service delivery which will add benefit to the customer.
- Ensure KPIs and SLAs across entire account are achieved and improvement plans are implemented where required.
- Seek continuous improvement on the delivery of the service to the customer, which includes:
- Continuous achievement of contract and business objectives and targets
- People management and motivation
- Health, Safety and Environmental
- Financial performance of contract
- Client liaison and satisfaction
- Evaluation of workloads against resource availability
- IT System development and enhancements
- Ensure the relevant supervision levels are maintained and that the necessary levels are empowered to make decisions to ensure prompt solutions for both our business and our customers.
- Create a team ethos with all the staff to ensure the whole team is working harmoniously and delivering to a common high standard.
- Arrange and chair team meetings/workshops as required to ensure all staff are engaged and understand our performance and values.
- Carry out staff appraisals for direct reports setting out training and development programs as required.
- To ensure all contract specific processes and procedures are continually reviewed and implemented, as necessary in the delivery of the service.
- Produce monthly reports for the Client in the agreed format.
- Develop good working relationships and engagement with the supply chain.
- Implement a Customer and Supply chain satisfaction survey policy
- Ensure affective management of the financial budget v spend and accrual process
- Utilise data to evaluate trends and drive improvements
The Person:
- Experience in a management position
- Experience in facilities management
- Providing Direction & Communication – creates a clear understanding of what needs to be achieved.
- Obtaining Results Through People – supports, challenges and develops others so that they can give their best and deliver against expectations
- Drive For Excellence – manages activities to ensure high standards are achieved in all areas
- Team working – manages the team to maximise their contributions and effectiveness
- Planning, Organising & Executing – plans, organises, and schedules activities and resources, monitoring the execution against timescales and plans
- Commercial/ Financial Awareness
- Risk Management – able to understand risk management principles
- Customer Awareness – effectively manages relationships and is responsive to the needs of the customer, aims to deliver customer satisfaction
- Competent knowledge of all Microsoft applications – able to demonstrate use of excel,
- Demonstrable experience of ‘outside the box’ thinking and problem solving
- Understanding of statutory and non-statutory compliance within FM
The Package:
- Starting salary of £45,000
- 2 days per week in Cirencester, 1 day per week in Birmingham
- Permanent full time
- 25 days annual leave plus bank holidays
- Working hours Monday - Friday
- Pension
- Regular social events
- Opportunity to bring your own ideas/processes and see them develop
- Joining a passionate and friendly team
- Genuine progression for someone with the passion to do so
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: accmgrf
