Account Manager London, England
Job description
We are looking for an experienced Account Manager to oversee and manage relationships with new and existing clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be switched on, driven and able to build strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions.
This is an incredible opportunity for an Account Manager to make their mark within a growing company.
What will you be doing as an Account Manager?
- Managing client communications as a leading point of contact.
- Build great professional relationships with our client across multiple departments as well as our operational, supervisory and management teams.
- Bring a proactive and positive approach to all aspects of your work.
- Attend any necessary meetings with clients, frontline operational teams and the TMA`s head office team.
- Delivering on site inductions ensuring the highest possible level of team member safety and quality of service.
- Work closely with TMA`s Head Office Team to ensure all client requirements are updated onto staff management systems and event paperwork and plans.
- Performing quality site checks ensuring that all necessary procedures are being followed by the security teams.
- Coaching and managing new, existing, and casual team members during operational deployments.
- Support with operational deployments of events of staff at live events, with the support of TMA supervisory, management and logistical teams.
- Take an active role in recruitment including assisting at recruitment events and job fairs as well as conducting interviews.
What you need, to be the best candidate:
TMA pride ourselves on our approachable nature and ability to bond together to meet a challenge. To be the best candidate and integrate into the TMA team, you will:
- Be able to work in a group setting but also be confident enough to take on a lone challenge.
- Prioritise tasks when under pressure.
- Have strong analytical skills.
- Take extreme ownership of tasks and deliver on targets.
- Have a positive outlook where you seek for solutions to challenges.
- Be passionate about making improvements.
- Be a self-starter when required.
Must haves:
- Strong written and verbal communication
- Microsoft Office
Knowledge:
Possessing a strong understanding of the company's products and services, the competition in the industry and positioning.
A little bit about you:
- Experience working in a customer relationship management role.
- Experience of working within the security industry
- Experience in servicing multiple clients
- Will have experience presenting high quality proposals and responding to tenders.
- A wealth of experience working with clients and forming strong relationships
Job Type: Full-time
Generous salary, negotiable depending on experience plus bonus scheme.
Schedule: Monday to Friday
Hybrid role based in Liverpool Street.
Have you got managerial experience with transferable skills? If you are someone who has energy and positivity to bring to the team, then we want to hear from you!
Job Type: Full-time
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 1 year (preferred)
Work Location: Hybrid remote in London
