Account Manager London, England
Job description
We are looking for a
Account Manager – Build To Rent
Location: Home-based with travel to London Reporting to: Head of Build To Rent
The role
To contribute to the overall delivery of Build To Rent commercial targets, by managing a designated number accounts to achieve individual revenue goals and activity targets. Effectively manage the customer base and product mix across existing business and also develop and convert new business opportunities.
A typical week as an Account Manager might involve
- To achieve individual sales revenue and activity targets
- Generating and converting new business opportunities through dedicated prospecting
- Responsibility for maintaining business and growing the area
- To design strategic account plans that are tailored to each customer
- To be able to follow through to conclusion each element of their strategic account plan
- To manage the customer base to deliver first class account management with regular and timely review meetings and feedback to your team and
- An ability to present to large groups when needed
- To ensure that all accounts have a clear understanding of Rightmove products and pricing structure and to deliver value-added solutions against their business needs
- To liaise with internal support functions such as Customer Services and Finance to ensure smooth management of the billing & administration process for your customer base, plus the provision of any supporting sales reports
- To interpret data and information in review meetings with customers enabling them to better understand their business and market/s
- To manage the day-to-day relationships with external parties in support of company objectives and policy
- To drive the satisfactory resolution of customer queries and disputes, g. in relation to aged debt and invoice queries.
- To be a positive role model and ambassador of Rightmove company values and behaviours
- To take responsibility for self-development to support the achievement of personal objectives while being part of a team
We’re looking for someone who
- Proven outstanding sales and negotiation skills while consistently over achieving targets
- Excellent relationship-building and account management skills
- High conversions and thrives from closing new business
- Capability to get through the toughest of gatekeepers
- Ability to interact and deal with all levels of businesses
- Experience working in a multi-product environment
- A good level of industry knowledge with demonstrable business acumen
- A strong belief in ‘Driving improvement as we can always be better’
- Structured, disciplined, energetic, committed to individual and group improvement
- Open and honest team player
- Analytical with previous exposure to data analysis and a keen eye for detail
- Problem solver with the ability to take ownership and resolve issues
- Able to challenge ideas and ask probing questions
- Excellent time and diary management
- Must be confident using a PC, particularly competent with Microsoft Word, Excel & Powerpoint
Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate about delivering a great Customer Experience then get in touch.
About us
We are on a mission to ‘Make home moving easy’ , we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place.
A great success story, we’re now the biggest home-grown web brand in the UK our traffic levels surpassed only by Facebook, Google, YouTube, eBay and Amazon.
Despite this success, we remain a down-to-earth bunch. To join us in our mission, we look to recruit people who share the same values and beliefs as we’ve always had, because Rightmove is people. We call it the secret to our success and why staying 10 years or longer, reaching ‘gnome status’, is simply the Rightmove way.
We encourage and support all Rightmovers to continuously develop themselves. Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart and passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmove story! Will you be ‘Gnomed?’
Did you know?
- Rightmove was meant to be called 'Doorknob.' But it didn't quite have the same ring to it
- We still have employee #1 working at Rightmove
- Last year we had (on average) 1.5 billion-page views a month
- Our speedy customer experience support team answer our customers calls every 6 seconds
