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Job description

THE ROLE
Are you an energetic, motivated team player who is passionate about account management and customer experience?

If so, you might be the perfect candidate we are looking for!

We are seeking to hire a skilled Customer Experience / Key Account Manager who will be responsible for building and maintaining relationships with our most important clients.

Our ideal candidate is able to identify customer needs and be passionate about exceeding client expectations.

KEY RESPONSIBILITIES

• Provide account management to a selection of key clients based in the south, by acting as their central point of contact.
• Develop trusting relationships with clients in order to gain a detailed understanding of their business need and how their relationship with RDS will improve their results.
• Resolve any customer queries that arise by liaising with internal departments (e.g. Service, IT, toner ordering etc.) to solve and communicate with the customer effectively with the opportunity to add value.
• Manage the planning of client-facing meetings including, preparing & presenting Mi reports via teams & face to face.

Job Experience

• Experience of networking and developing strong relationships.
• Experience in key accounts / sales / customer service would be advantageous.

Technical Skills

• High competency in Microsoft Office (including Excel, Word & PowerPoint)
• Teams, Asset Management Solutions, Experience with our industry-specific or equivalent commercial models. Power Bi would be desirable.

Key Attributes

• Be a problem solver with analytical and organisational skills
• Demonstrate drive and ambition
• Commercially astute and business aware
• Demonstrate high degrees of flexibility in working patterns due to changing demands of customers and ensure that we are available to meet our clients’ needs where possible.
• Excellent presentation, communication, and negotiation skills
• High level of integrity
• Strong negotiating and influencing skills
• Smart and presentable in keeping with the role
• Show excellent time keeping
• Can do attitude to everyday challenges
• Be articulate both in written and verbal formats
• Be innovative with great listening skills and ability to read and interpret client requirements
• Show ability to work in a team
• Show respect for your team members

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, EC2M 4QP: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold a full, clean driving license?

Education:

• GCSE or equivalent (preferred)

Work Location: One location