purchasing agent Guildford, England
Vines Group
Full Time
Guildford, England
45000 - 35000 GBP ANNUAL Today
Job description
Vines Group are a privately owned, family run automotive franchise with 3 retailers in the South of England. Our Guildford centre has an exciting opportunity for an experienced Team Leader/ Contact Centre Manager to join the bustling Customer Service's Team of 10 advisors.
This is a group based role meaning that whilst you will be based in Guildford there will still be some regular travel to our sites in Gatwick and Redhill. In recognition of this a company car will be provided, a BMW or MINI of course!
Salary: £35,000 to £40,000 plus a £5000 bonus per annum.
Hours: Monday to Friday between 8am and 6pm
This is a group based role meaning that whilst you will be based in Guildford there will still be some regular travel to our sites in Gatwick and Redhill. In recognition of this a company car will be provided, a BMW or MINI of course!
Salary: £35,000 to £40,000 plus a £5000 bonus per annum.
Hours: Monday to Friday between 8am and 6pm
Key Responsibilities
The Contact Centre Manager will lead, inspire, develop and grow the Contact Centre ensuring they, and the department, reach their full potential. Our Call Centre manages a high volume of inbound calls for the business, facilitates inbound requests and outbound prospecting for service bookings and is responsible for initial digital sales enquiry management.
In this role you will instil a performance culture across the team, developing training plans and working with compliance teams, to ensure service standards are implemented and upheld. You will have demonstrative experience of how you have created efficiencies by implementing changes to drive proactive improvement of customer satisfaction, customer retention, complaint management, quality, accuracy, and first contact resolution.
In this role you will instil a performance culture across the team, developing training plans and working with compliance teams, to ensure service standards are implemented and upheld. You will have demonstrative experience of how you have created efficiencies by implementing changes to drive proactive improvement of customer satisfaction, customer retention, complaint management, quality, accuracy, and first contact resolution.
Skills Knowledge and Expertise
- The successful individual will have between 2 - 3 years’ of experience in managing or supervising in a contact/ call centre-based environment
- You will be driven by enabling your team to provide impeccable customer satisfaction and the leadership skills to recruit, motivate and retain talent in a fast paced environment
- A proven track record of strong interpersonal and communication skills with the ability to build relationships and influence key internal stakeholders
- Positive and enthusiastic outlook with a can do attitude
- Thrives within a results driven and target focused environment
- Dynamic and capable of taking ownership of multiple projects
- Ability to think strategically, lead with influence and confidently convey ideas
Benefits
Vines is not your run of the mill automotive dealer, and our employees are dedicated to what they do, so we believe it is important that we give something back. As well as the usual culprits such as pension, product discounts and life assurance, we also offer:
- Company car - a BMW or MINI of course!
- 24 days of annual leave a year (plus public / bank holidays)
- We want everyone to enjoy their birthday so this is a day off each year for you.
- Healthcare Plan - A funded health cash plan which allows employees and family members to claim back the costs on their day-day health treatments.
- In addition we offer non-cash benefits, such as Virtual GP, Employee Assistance Programme (EAP) and discount platforms including gym discounts.
- Increased annual leave entitlement with length of service up to 5 days.
- Employee first culture - our mantra is Happy Staff = Happy Customers, this is driven through our employee focus groups
- We focus on career development and progression; people are at the core of everything we do. If you are looking for a career and not just a job, Vines is the right place for you
- Enhanced family friendly packages for maternity and paternity leave
- Fun staff events and nights out, a very important part of team building!
- Business causal dress code
- A great place to work, in our most recent engagement surveys our people scored us in the top 5% of businesses within a similar grouping.
What makes a great team? A diverse team!
Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people, leaders and strategy.
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.
Application Deadline
August 09, 2023
Department
Group Customer Services
Employment Type
Permanent - Full Time
Location
Guildford, Surrey
Workplace type
Onsite
Compensation
£35,000 - £45,000 / year
Reporting To
Monique Limerick
Vines Group
www.vinesgroup.co.uk
Guildford, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Franchise
Automotive Parts & Accessories Stores
1980
