Account Manager London, England
Job description
This is a fantastic opportunity for an established and experienced Account Manager to take the next step in their career. You will join Reward’s passionate and rapidly growing Retail Partnerships Team, leading at the front-end to deliver profitable incremental sales for internationally recognised retail clients.
You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management.
Key Responsibilities
- Represent Reward’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
- Build strong relationships with household brands and to deliver an exciting product; Card Linked Offers (CLO)
- Managing circa 10 to 15 accounts
- Ability to use our data to tell a story, which our retailers love.
- Work with unique data from day-to-day card transactions, which makes us an expert in spotting industry trends
- Identify best practices to refine the company’s account management process
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Manage and maintain key accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients
- Stratergise and present different types of campaigns that will impact clients and assist with their main KPIs
- Identify upsell, and renewal opportunities with clients
- Work comfortably in a commercially targeted team
Skills Knowledge and Expertise
- 3+ years of account management experience, with a history of exceeding lead targets
- Strong presentation and negotiation skills (comfortable to present to stakeholders and clients)
- Strong communication skills via phone and email
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Proficiency with CRM software
- Solid understanding of the advertising, loyalty, performance marketing / digital media space
- Excellent organisational and time management skills
- Great business sense and the ability to work to budgets
- Great team player
- Sociable and trustworthy
Benefits
- 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
- Pension with Hargreaves Lansdown – 4% matched contribution
- Company holiday between Christmas & New Year (extra 3 days)
- Private healthcare with Vitality for yourself and any nominated dependents.
- Early finish on the last Friday of the month (3pm)
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Cashback/discount shopping site (Perks at Work)
- Flexible working options – we are operating a hybrid working model from our London office (to be agreed with your manager)
- Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few
About Reward
Helping design, build and operate the best customer engagement programmes in the world, around the world. We power the best customer engagement programmes in the world! We occupy a unique space between retailers and banks helping them to get closer to customers driving incremental sales and lasting loyalty.
Job Type: Full-time
