Account Manager London, England
Job description
Redemption Roasters is on a mission to reduce reoffending rates through coffee.
We’re the world’s first prison-based coffee company. We provide professional coffee industry training, both inside and outside of prison with direct pathways to long-term employment.
As a social enterprise, we think differently to other specialty coffee companies; we strive for profit in order to achieve our purpose. Every member of the Redemption Roasters team has a role to play in achieving that purpose; to challenge perceptions and change lives through speciality coffee.
You can learn more about us on Instagram @redemptionroasters and at https://www.redemptionroasters.com/
The role:
Job Title: Wholesale Account Manager
Reports To: Director of Coffee / Senior Sales Manager
Customary Hours: 40-45 hours per week (Mon-Fri)
Place of Work: Redemption Roasters HQ, London
Duties & Responsibilities:
Manage Customer Relationships: Provide specialty coffee expertise, technical consultation, and training to wholesale customers. Focus on acquiring and retaining high-quality wholesale accounts, with an emphasis on independent cafes, restaurants, hotels, and retail.
Drive Sales: Help increase sales of coffee and related products and services within the existing client base and identify new leads. This may include cold calling as needed.
Equipment Support: Assist with equipment installations and provide technical support.
Training and Tastings: Conduct on-site training, tastings, and cuppings when necessary to educate and engage clients.
Troubleshooting: Effectively troubleshoot client problems in a timely manner.
Record Keeping: Use Copper CRM to maintain clear records of all site visits, important information, and client interactions.
Support Events: Assist with tastings, sales-related meetings, and industry events as required. Be prepared for occasional weekend work.
Stay Informed: Remain informed about trends and new products relevant to the specialty coffee industry.
Ideal Candidate Qualities:
Interpersonal Skills: Excellent interpersonal skills to build and maintain customer relationships.
Communication Skills: Strong written and oral communication skills.
Passion for Coffee: Passion for specialty coffee with in-depth knowledge of brewing techniques, cupping, and coffee extraction processes.
Technical Skills: Basic technical skills, including grinder adjustment, changing burrs and seals, and replacing water filters.
Commercial Acumen: Understand the department’s top-line commercial objectives and make strategic decisions accordingly.
Quality-Driven: Driven by the quality of the product and service.
Organizational Skills: Highly structured and organized with sound time management skills.
Self-Motivated: Energetic and self-motivated with strong self-management skills.
Professionalism: Be an ambassador for Redemption, embodying our company values as you interact with a range of customers and stakeholders.
Flexibility: This role requires a hybrid working approach, including frequent travel within the Greater London area, occasional travel within the UK, and internationally.
A full UK driving license is desirable but not essential.
Benefits at Redemption Roasters:
Career Development: Opportunities for career advancement in the coffee industry.
Holiday: 28 days holiday per annum (including public holidays).
Coffee: One free 250g bag of coffee each week.
Training: SCA Barista Foundation or SCA Sensory Foundation course (once probation is completed).
Team Events: Departmental dinners twice per year, company-wide socials every two months, and Christmas and Summer parties.
Professional Development: Three professional development days allowance per year.
Bonuses: Discretionary bonuses.
Cycle to Work Scheme: Access to a cycle to work scheme.
The Wholesale Account Manager position at Redemption Roasters presents a unique opportunity for individuals seeking to join a company with a strong track record of delivering positive social impact, all while maintaining a commitment to delivering top-notch products and services. In addition to this, the role offers a host of benefits and avenues for professional growth and development.
Equality and diversity.
Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn't matter. If you perform, you'll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the speciality coffee industry.
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