Operational System Support Specialist Andover, England
Job description
Operational System Support Specialist - Andover, Hampshire
About Us
Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
About the role
As an Operations Systems Support Specialist, you will have a unique perspective, more than anyone else working within a CFC as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations. What you'll be doing:
Ensure relevant business systems are operational and providing an efficient service to Ocado’s customers / clients and to avoid or minimise any impact to customers following system outages or incidents.
Managing incidents and tasks across multiple disciplines through to either resolution or escalation.
Identify and raise faults in appropriate systems, be the technical point of contact for onsite and offsite teams
Manage the ticketing progress for Technical support services
Investigate failed tasks and analyse the performance of key onsite assets.
This is an onsite-based role and will take part in a team shift pattern to cover operations 24x7.
About you
You will have a background in a technical support capacity with focus on hardware support / incident management and a good understanding of computing configurations, ITIL, infrastructure
Experience in managing and resolving technical incidents in hardware, software and networking
Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout.
Good analytical and problem solving skills will also be key.
What will I get in return?
Private healthcare, Car salary sacrifice and Cycle to Work schemes; a range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping. Company shop offering discounts of up to 70% on groceries from leading brands and major retailers. Exclusive travel, retail and leisure discounts nationwide. 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete). Enhanced Pension scheme, matching employee contributions up to 7% of salary. Employee Assistance Programme
We’re in it together, we are proud of what we do, we can be even better
