Account Manager Bournemouth, England
Job description
More details
Kortext - The UK’s #1 student learning content and engagement platform
Job title: Account Manager
Location: Remote
Kortext was founded to empower the next generation of difference-makers through engaged, connected teaching and Learning. In a little over five years, we became the UK's leading personal learning platform and supplier of digital textbooks to universities across the country and around the world. We continue seeing large-scale growth as the need for online teaching and Learning increases rapidly.
More than 2,000 universities around the world use the Kortext platform. In addition, we host over 2 million digital books from over 4,500 publishers, providing students and academics with a seamless connection to the required course content embedded with innovative study tools to increase engagement and accessibility.
Our Role
The Customer Account Manager works collaboratively and cross-functionally with sales and operational teams to manage our existing client base, provide implementation and training and identify new growth opportunities with customers.
The account manager reviews and analyses customer data in order to craft account plans that drive engagement and reach retention and revenue targets as well as being responsible for managing the day to day needs of the customer. The role is home based with the expectation of travel to monthly/quarterly on-site customer review meetings if required.
Key responsibilities
Manage a book of named accounts acting as primary point of contact for the customer.
Create account plans to drive engagement and retention in conjunction.
Report on effectiveness of campaigns and activity.
Implement best practices to help customers recognise the value of Kortext tools and solutions.
Provide opportunity leads for revenue growth for the sales team.
Evaluate and monitor overall customer health and provide insight to internal stakeholders
Deliver training sessions both in person and face to face.
Continually develop own market, product and competitor knowledge and provide feedback to sales, marketing and product teams.
What could make you shine in this role
Project management and relationship management experience.
Ownership mentality, self-directed and balanced sense of urgency.
Comfortable communicating and presenting to a variety of stakeholders and seniority levels.
Maintain all customer data and interactions in Salesforce, generate reports and metrics
Batchelor’s degree level or directly related year for year experience
4 years account management experience
What’s Great About the team
A growing team with an innovative vison
A team that covers the globe from our UK headquarters in Bournemouth to Australia, Canada, Dubai, Singapore and beyond.
A diverse and inclusive culture
Kortext Competencies
We have five leadership competencies within our business that are essential to our culture and that you will need to both demonstrate and role model:
Agility & Adaptability
Accountability
Advanced Communication & Collaboration Skills
Social & Emotional Intelligence
Transformative Thinking & Awareness
Kortext Benefits
Flexible working
We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.
Simply Health scheme
We have an excellent health scheme plan that allows employees to sign up for the following three months of employment. This includes financial support towards dentists, chiropractors, private appointments and many more.
Office close to the beach
Our Office is situated locally to the beach. In 2022, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.
Hybrid working
Following Covid, we adapted to the times, offering remote/hybrid positions, allowing us to source talent outside Bournemouth and expand our business.
Annual salary reviews
We have yearly annual salary reviews, with a mid-year interim review to track your progress. This is based on meeting/exceeding your objectives and being rewarded with a salary increase.
26 days Holiday
We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years!
Employee assistance programme
Our employee assistance programme offers a range of support, from mental well-being to financial assistance.
Mental health
We have started a mental health and well-being initiative, including healthy eating, sleeping, stretches, women's and men's health and stress management.
Learning and development
We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, leadership progression and many more!
Why choose us?
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has an equal opportunity to reach their full potential. We value difference and know that a diverse community makes for more significant innovation and brings a breadth of skills, experience and perspectives.
We recognise that everyone is unique and encourage you to speak to us should you require any advice, support or adjustments.
Kortext is a proud supporter of and actively engages with charities such as Race for Good, Girl Rising and Student Minds.
Follow Kortext on LinkedIn, Twitter and Instagram
