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Together we are Trusted to Serve Scotland.

Scottish Water has an exciting opportunity for a Business Support Modern Apprentice to join the Service Review Team in Edinburgh.

This is a Fixed Term opportunity for 18 months.

As a Modern Apprentice at Scottish Water, you’ll be joining one of Scotland’s most critical businesses and be part of the team who deliver essential water and waste water services to the people of Scotland.

We’re passionate about developing our people and we’ll help you make the most of your skills and abilities with first-class training, support, hands-on work experience and a huge investment in your development. You’ll have the chance to challenge and stretch yourself and build opportunities for your future as your career grows and develops. We’re a team that respects and values peoples’ differences, where you can be yourself - and where you can flourish.

What will you be doing?

You will receive support and development to work towards and complete a Business Administration Modern Apprenticeship, which will involve on the job training and external assessment.

You'll be based within the Service Review team, providing administrative support within the workflow admin team to help drive outstanding customer service and outperform other key regulatory targets. This will include recording and issuing of formal complaint/claims to the wider team, and reviewing and processing applicable payments to customers as outlined in our Code of Practice.

You will be based at our Fairmilehead Office in Edinburgh, with some flexibility needed to travel to other locations.

Who are we looking for?

We’re looking for people who are self-motivated, team players who are well organised, good problem solvers and have a positive attitude and the ability to work on your own initiative. You’ll have five National 4 or 5 Qualifications (English, Maths and Science are advantageous but not essential). You must also have or be working towards a full UK driving licence.

It is desirable that you have a good understanding of Microsoft office (Outlook, Excel, Word and PowerPoint) and a commitment to learning and developing new skills.

If you’re interested in starting your career with us as an apprentice, we’d love to hear from. Apply through the link below by midnight on the 13th of March 2023.

The starting salary is £17,663

Do you have any support needs?

Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 6 months of their start date.