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Job description

We are a Furniture Rental startup that launched in 2020. We are unique in the UK market offering a marketplace for furniture both to consumers and businesses. As part of growing our team and scaling our business, we are looking for a candidate to grow the B2B side of the business.

By joining our team there is an excellent opportunity to grow with the business and take on more responsibility.

The Role:

As our first account manager, you will be tasked with dealing directly with clients to educate them about Homebound, develop proposals, convert leads, and manage client accounts. Using your experience and working closely with our operations team to help maximize revenue on all items of furniture. You will also work closely with the founders to build this function of the business and ensure continued growth.

Responsibilities:

• Meet and exceed individual sales targets
• Proactively generate and qualify new leads
• Build on relationships with existing clients
• Project management of bigger-scale orders and tenders
• Develop ways to improve the customer experience
• Manage the full order process and process customer transactions such as orders, quotes, and customer service issues
• Work with Customer Care to provide any information around client issues to ensure the best experience
• Maintain accurate and up-to-date records on all account activity within the CRM database
• Produce weekly reports on pipeline and forecasting and account developments
• Attend meetings, conferences, exhibitions as required

Skills / Experience

• Experience of working in a fast-paced, high-growth brand
• B2B sales experience in home furnishing industry
• Commercial mindset, always on the lookout to maximise revenue
• Strong communication and interpersonal skills with a proven track record of building client relationships from scratch and developing these into spending accounts is key
• Experience in account management and business development
• Demonstrable ability to successfully meet set targets
• Ability to use your industry knowledge to assess and anticipate customer needs
• Ability to manage customers using a CRM system
• Ability to present well, meet targets and manage time effectively
• Ability to work largely independently and ask for help when needed
• Interior design (a plus)

Job Type: Full-time

Salary: Up to £45,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Employee stock ownership plan
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Application question(s):

• Do you have any experience in the furniture industry?
• Do you have any interior design skills or experience?

Experience:

• Account management: 1 year (required)
• business development: 1 year (preferred)

Work Location: In person

Expected start date: 30/09/2023