Account Manager London, England
Job description
About EDITED
EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.
By connecting internal enterprise and external market data, brands like Gymshark, Puma and Abercrombie & Fitch use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.
At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.
As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will get to manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands, too. You will be the advocate for their needs inside our business.
You'll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face.
Our expectations for your position:
Your role is ultimately to ensure your portfolio renews and that it grows
You will develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
You are able to identify client warning signs (both in-person, and via usage data) and communicate it with the VP of Customer Success.
You will take responsibility for regular progress reviews with customers (e.g. quarterly business reviews) and identify opportunities for upsells and manage processes.
You can be a strong advocate for our SaaS products, and understand existing processes within retailers and brands.
You are organized and meticulous about documenting processes.
You’re able to articulate positioning, use cases and benefits.
You are numerate and data literate, and know how to identify trends in client usage and use these trends to identify opportunities & risks to mitigate these ahead of renewal.
Manage executive, mid-level, and project relationships among a diverse set of customers and turn them into EDITED ambassadors.
Requirements
3+ years working in B2B SaaS Account Management or Retail Head Office
Strong technical competence and enthusiasm (understanding of SaaS software or technology).
Proven success in growing existing accounts and relationships.
Proven negotiation experience.
An interest or background in fashion or retailing.
Perks & Benefits
You can utilise our flexible working policy to ensure you can work around your schedule - this means starting & finishing when it suits you best!
At EDITED we are set up to work remotely and operate a hybrid approach. Employees in London are required to come into the office 2 x per week as a minimum
Enhanced parental leave policy
25 days annual leave + public holidays (and an extra day for every year at EDITED)
Stock options scheme
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
