Learning Evaluation Analyst - People Advisory Services - Level 1 - Belfast Belfast, Northern Ireland
Job description
People Advisory Services (PAS) Managed Services – Learning Evaluation Analyst
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all
Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start ups, owner managed to private equity / entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
The opportunity
Our People Advisory Services managed services team are looking for a Learning Evaluation Analyst to join our Belfast Office. The Learning Evaluation Analyst is responsible for making sure that learning evaluation MI, reporting and governance obligations under our learning managed services contracts are met. They are responsible for the preparation, distribution and analysis of learning evaluation surveys and reports. They report to the Service Delivery Lead.
Your key responsibilities
- Managing learning evaluation reporting and governance
- Supporting EY Account Managers and Delivery Leads in their learning evaluation planning with clients
- Coordinating and distributing learning evaluations surveys ensuring the agreed timetable is adhered to to ensure SLA compliance
- Analysing learning evaluation data and providing insights to suppliers, clients and EY Account Managers and Delivery Leads as a key part of learning quality monitoring
- Supporting EY Account Managers and Delivery Leads in discussions with clients about how to increase learning evaluation survey response rates
- Working closely with the MI and Reporting Analyst leading overall MI and reporting activities on our learning managed services
Skills and attributes for success
We are looking for a Learning Evaluation Analyst who has experience of MI and Reporting or PMO activities supporting delivery operations in a fast-paced environment such as a shared service centre, call centre, operational delivery centre or similar. For this role, good analytical skills, attention to detail and good organisational skills are also a key requirement.
To qualify for the role you must have
- Good analytical skills and previous experience in a reporting analyst capacity preparing MI and insights for internal and external stakeholders or in a PMO type role
- Experience of managing processes and resources to deliver great service to clients
- Strong organisational skills
- Good stakeholder management skills
- A commitment to delivering exceptional client service
Ideally, you’ll also have
- Experience of using business intelligence and reporting tools such as Microsoft PowerBI
- Experience of delivering HR related services such as learning and coaching, education or workforce analytics
- Ability to solve problems creatively and pragmatically
- Experience of design thinking and improving user experience
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
Apply now.
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