Account Manager London, England
DHL Express
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
(23000FG)
United Kingdom-London-Croydon | Full-time | Permanent | Standard
Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this o
ur Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.Our Values
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;
- Head: Being Results Orientated & Leveraging Strengths
- Heart: Providing Purpose & Having and Creating Trust
- Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities
In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.
Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!
Tasks and Responsibilities
To be a successful Account Manager you will be required to manage and develop a portfolio of prospects and existing customers through building strong relationships to ensure needs are not only met but recognised. You will be expected to exploit all new opportunities from existing and potential customers to ensure a maximum penetration of DHL in assigned territory to achieve individual sales targets while meeting key customer needs.
To be a successful Account Manager you will be required to manage and develop a portfolio of prospects and existing customers through building strong relationships to ensure needs are not only met but recognised. You will be expected to exploit all new opportunities from existing and potential customers to ensure a maximum penetration of DHL in assigned territory to achieve individual sales targets while meeting key customer needs.
- Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximise growth of existing customers to achieve the individual sales (volume and profitability) targets
- Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems (Comet) so that other DHL staff can access customer and territory information
- Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognised and met
- Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met
- Ensure that customer’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
- Develop and implement an approach to secure competitors and prospects business in the shortest time possible
- Establish Prospects pipeline to support this approach and target them accordingly
- Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
- Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk
- Take appropriate corrective action internally and/or with the customer
- Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship
- Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
- Adhere to customs / import / export procedures as applicable
- Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
- Competitive salary
- Eligibility to participate in performance related bonus schemes
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
- Discounted Health Assessments
- Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
- Excellent training and development opportunities with a strong focus on internal promotion
Your Profile - Skillsets and Attributes
- Excellent Planning and Organising
- IT and Numerate literate
- Excellent communication skills both verbal and written
- Strong customer orientation
- Business acumen
- Adaptable to change in a fast pace environment
- Commitment to excel
- Cross Border Thinking
- Build and manage relationships both new and exisiting
- 1-2 years sales background in a consultative selling environment within the service industry
- Business/commercial acumen
- Experience in a segmented service industry
- Experience in the Air Express industry or freight forward industry
What’s Next?
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Posting Legal Entity DHL International (UK) Limited
DHL Express
https://www.dhl.com/
Bonn, Germany
Frank Appel
$10+ billion (USD)
10000+ Employees
Company - Private
Shipping & Trucking
1969
