account manager Birmingham, England
Job description
What you'll be doing:
Account Manager - National
Up to £62,000 per annum depending on experience.
We are looking to recruit a talented and experienced Account Manager who will join us in inspiring our clients, end-consumers and their own operations team to do great things at work. You will report to an Operations Director and lead a team of Area and Specialist Managers to drive facilities management solutions that exceed customer requirements whilst delivering key financial targets and contract specifications.
As an Operations Director, you will play a key role on the leadership team, bringing to life our shared commitments and in return we offer support and development to grow within our business alongside a competitive salary.
More about the role:
As an Account Manager you will be responsible for multi-site delivery, managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. Accurately reviewing business performance and ensuring the delivery of key financial targets. Maintaining and developing contract reporting and monitoring to contractual requirements captured in the Monthly Reports. You will be working closely with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy.
Key responsibilities include:
Ensuring 100% statutory compliance across the TFM contract by proactive management of 3 rd party TFM subcontractors in line with SFG20.
To lead and develop a team of 4 Managers to provide exceptional service to our clients in line with the contractual SLA’s and KPI’s.
Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
Drive support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification
Review business performance and ensure delivery of key financial targets in line with management and performance reporting.
Demonstrate commercial value to your direct reports, line manager and Leadership teams, in line with the One Compass vision, values and overall business strategy.
Adherence to all client and company Policies
Development and management of labour strategy in line with contract specifications
Delivery of all HSE requirements both legislatively and contractually
Monitor and measure contractual and internal KPI’s, identify and develop continuous improvements
Management and development of client relationships / Stakeholder engagement
Achievement of financial budgets
Production and maintenance of continuity and BCP plans
Develop and deliver continuous improvement plans.
Role specific Training and development of all employees
Sub-Contractor adherence to client and company policy
Develop and maintain strategy for growth and retention
Support the sales team to develop financially sound bids and proposals and sign off final agreements
Develop and implement the governance and communication strategy
Prepare and deliver Monthly /Quarterly and annual client briefing packs on performance in line with SLA’s.
Prepare and deliver KPI packs and back up for approval of profit.
Who you are:
Essential
A minimum of 3 years experience at a senior management level - contract value in excess £2M (contract / regional management) overseeing Hard and /or Soft Facilities Management
A Manager who is an experienced innovator who can demonstrate how they have delivered for the client and kept the clients business and the services at the cutting edge of excellent service.
Developed and led an implementation of change programme to deliver operational benefits
Experience in highly commercial and price sensitive markets
Excellent communication and presentation skills
Demonstrable financial acumen
Excellent management skills & ability to demonstrate change management through a team
Have a proven track record of client / customer satisfaction (how do they put the customer front & centre)
Driving License
Non Frontline SIA licence holder (Or able to qualify)
IOSH and/ or NEBOSH Accredited (working towards)
Desirable
Formal FM accreditation / qualification (IWFM) or working towards
About Us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1807/41378001/52582053/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyoneÕs talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
