Account Manager London, England
Job description
We’re Acquired.com
Acquired.com is driving the next generation of financial technology. By co-creating better payment strategies with our customers and partners, our platform helps build deeper relationships, replace manual processes, and uncover hidden margin through a deeper understanding of payment data and advanced payment technologies.
Our platform optimises merchant card collections for UK and European businesses, securely processing major card brands and mobile wallets with enhanced collections and automation. We offer advanced treasury services for making and receiving payments, and our in-house Pay by Bank solution, powered by Open Banking, expands our solution beyond card payments.
We’re scaling as a business, so if you thrive in an constantly evolving environment, where purpose-driven culture is seen as an enabler to achieve outcomes and where our unique differences are celebrated, Acquired.com could be the place for you!
Your Mission
At Acquired.com, our Operations team are responsible for solutions design, integration, onboarding and ongoing management of our key customers. You’ll join a tight-knit team who play a central role in our focus on driving customer advocacy and maximising revenue. Our expertise means we build long-term strategic relationships fuelled by scalable solutions to empower our customers to drive their own businesses.
We are looking for an Account Manager with experience of managing Mid to Large, complex solution integrations within the eCommerce and Digital Payments industry.
You’ll effortlessly weave complex data to empower our clients to uncover new revenue streams and maximise conversion rates.
We need a creative and resourceful collaborator who will actively listen to problems and then accelerate the team towards success.
In return, we promise that you will become part of an incredible culture with a team that will support you and help you to succeed. Your development is so important to us and with a tailored learning program, we will ensure you grow with Acquired.com!
Key Responsibilities
Customer Relationship Management
- Develop and nurture strong, lasting relationships with a portfolio of existing Mid to Large, high-growth Enterprise clients.
- Act as the primary point of contact for all queries, requests, and issues, taking ownership for timely resolution and providing guidance.
Account Growth
- Deep understanding of your customer’s Business Model, Growth, Product Proposition, and Go-to-Market Strategy. You’ll develop insight into the challenges and KPIs of your customer key stakeholders.
- Identify opportunities for upselling and cross-selling additional payments products and services
Account Planning
- Develop a deep understanding of our product, services, and technology. Act as a customer champion and share expertise, insights, new features, updates and industry best practices. Provide training to customers on aspects of our systems and platforms.
- Prepare and lead Quarterly Business Reviews with your customers to share account performance metrics and provide expert consultation to drive customer success.
Data Analysis
- Use your deep knowledge of Excel and other statistical and data analysis tools to uncover trends in account performance.
- Proactively run Daily, Weekly, Monthly and Quarterly reports, and provide accurate forecasting and revenue updates.
Stakeholder Engagement and Collaboration:
- Advocate for the customer and work closely with internal teams including Technical Integrations, Product Management, Commercial and Finance to meet and maintain optimal service levels and to articulate value throughout the sales-to-service journey. Liaise with our 3rd party providers including our banking and card-acquiring partners to resolve customer queries.
- Develop and optimise workflows and processes together with your team members.
- Share knowledge with your team, take ownership of projects and constantly develop your market and payments knowledge.
- Build and maintain great working relationships across the organisation to accelerate company growth.
What you’ll bring
- You have at least 3+ years of experience in Account Management or Service Management within the eCommerce/ Digital Payments industry.
- Proven experience growing accounts (revenue and retention).
- Deep knowledge of Excel and other data tools to run account analysis.
- Strong communication, negotiation and interpersonal skills. Adept at managing stakeholders at multiple levels in a client organisation across functional disciplines.
- Organisation skills with strong project focus, experience deploying large-scale and complex payments integrations with large to mid-market companies.
- You are excellent at presenting to technical and non-technical stakeholders in the form of Quarterly Business Reviews and kick-off meetings.
- Natural curiosity and thrive on understanding your customers’ strategy and ambition, as well as the motivations of individual stakeholders, while at the same time being sufficiently assertive to drive efficient adoption and activation of services.
- Problem-solving, you see perceived obstacles and objections as an opportunity to engage, consult and deliver value.
- You have a proven aptitude for learning new technologies and understanding how to utilise them in a customer-facing environment.
- You are confident and motivated to creatively tackle problems, self-learns, and the ability to pivot and adapt quickly to change in a fast-paced environment.
