Job description
- Work directly with the European team in managing a broad customer account base
- Operate as the point of contact for assigned customers
- Develop and maintains long-term relationships with customers
- Identify opportunities to grow the business with existing customer accounts and work with sales team to deliver
- Coordinate with members of the IMGA team working on the same customer account to ensure consistent service
- Handle all collection and generation of monthly and quarterly reports from customers
- Forecasts and track client account metrics, preparing reports where required
- Work in conjunction with rights acquisition team to identify new opportunities for sports acquisitions
- Work with Operations team to ensure delivery of content in-line with contractual agreements
- Manage projects within customer accounts such as technology updates or legal/contractual alterations ensuring timely implementation
- Responsible for the planning, organisation and execution of Customer Business Review Meetings on a cadence as agreed with your line manager covering the breadth of your allocated portfolio
- Ongoing management of CRM system, working with multiple stakeholders to ensure that relevant information is available and up to date
- Engage and suggest any new initiatives to inform and gather feedback from your customer base
- Work with marketing to identify appropriate campaigns for your regions/client accounts
- Build up a robust knowledge of all products IMG Arena provide and be across new developments relating to IMGA
- Occasional travel may be required
- Data accuracy and integrity
- Improved account knowledge
- Improved industry knowledge
- Commercialised experience in a similar role
- Passionate and knowledgeable about sport
- Knowledge and experience of working across the sports/gaming industry
- Experience/ability to manage multiple tasks across a diverse base of customers
- Proficient in using excel to produce detailed reports
- Can present and communicate confidently with internal and external stakeholders
- Analytical thinker
- Strong presentation and communication (verbal and written) skills
- Commercially minded and not afraid to explore or suggest new opportunities for revenue growth
- Diligent and organised with a high attention to detail
- Proven track record of building good working relationships with internal stakeholders and customers
- Fluent speaker- English, Spanish or Italian
- Ability to work with various technologies
- Experience in betting and gaming would be an advantage
- Experience working with CRM systems
- Be a university graduate
Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
About IMG ARENA
CEO: Freddie Longe
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Public
Website: http://www.imgarena.com
Year Founded: 2012