Account Director London, England
Job description
A big hello from the team at Compuco!
At Compuco we empower socially responsible organisations with the digital tools they need to build a better world.
We work with charities across their digital stack helping them to rebuild their processes using flexible open source tools. We help organisations reimagine the way they work so they can focus on impact.
We are looking for an experienced and highly talented Account Director to join our Growth Team to help us to deepen and strengthen our client relationships.
You will take ownership of client relationships for “Active” clients and be responsible for nurturing the client, making sure they are fully satisfied when using the product and finding opportunities for growing the accounts including up-selling, cross-selling and maximising their services at renewal.
You will consult and work closely with the Client Success team including Project Managers and Helpdesk to support and guide members of those teams to achieve the best possible growth targets.
Leading up to the end of the implementation project you will work closely with the Project Manager to understand the client and to be ready to take over the relationship as they become an “Active” client. From that point forward you will be the client's main point of contact, understanding their potential needs and suggesting how our wider product and services could support them.
As a distributed company with an HQ in London and team members from all around the world, one of the things that makes working at Compuco special is the chance to meet and learn from people from an amazing array of nationalities and cultures. We’re extremely proud of the way we work and the open culture we’ve developed.
Key responsibilities:
- Act as the key point of contact for “Active” clients
- Nurture relationships with clients - find opportunities to maximise satisfaction and make them feel valued
- Manage and ensure service agreement renewals, growing services where possible
- Find upsell and cross-sell opportunities with existing clients to achieve financial targets
- Share feedback to the wider team to help improve our service and offering
What we are looking for in this role:
- Experience in client relationship management
- A drive for finding new business opportunities and closing deals
- An excellent communicator both verbally and written
- Interest in or previous experience in a technology or CRM market or nonprofit sector would be an advantage
What we value in this role:
- Empathy and the ability to understand the client’s viewpoint
- Excellent customer service
- An entrepreneurial attitude to sales
- A collaborative attitude to working with others
- The ability to prioritise and effectively manage time and targets
- Great interpersonal and networking skills
Location: Hybrid Working (office based in Shoreditch, London) or Remote
Type: Permanent
Salary Range: £50-£55k + uncapped bonus (On target expectation: £10k)
About Compuco
Our mission is to empower socially responsible organisations with the digital tools they need to build a better world. We work with charities across the digital stack helping them to rebuild their processes using flexible open source tools. We help organisations streamline and reimagine the way they work so that they can focus on impact.
We’re a distributed team, with staff in over 15 countries and a head office in London. We offer flexible hours and a real “team” mentality, working together to make things better.
Uniquely, we base all of our solutions on open source products, helping our work to have the greatest possible impact. In particular, we do a lot of our work on the Drupal CMS platform and a not-for-profit focussed CRM platform called CiviCRM. Our clients include charities such as Amnesty International, Farm Africa and Wikimedia, as well as educational membership associations and government bodies.
We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship or disability.
Benefits
We have a broad range of benefits including:
- Paid annual leave
- Birthday off
- Volunteering time off
- Wellness day
- Medical insurance allowance
- Paid leave for personal development and learning
- Remote working
Job Type: Full-time
Salary: £50,000.00-£55,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London
