Customer Service Team Member Liverpool, England
Raven Consulting
Full Time
Liverpool, England
22761 - 24059 GBP ANNUAL Today
Job description
About us
Raven Consulting is a small business in Liverpool. We are customer-centric, supportive and inclusive.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Regular social events
- Safe work environment
We are looking for a Customer Service Representative to join our team in Liverpool. This position requires excellent communication skills, the ability to multi-task, and a strong customer service orientation.
To succeed in this role, you'll need excellent communication skills and a knack for problem-solving.
Responsibilities:
- Provide excellent customer service to all customers.
- Listen to customer inquiries and respond in a timely manner.
- Resolve customer complaints and inquiries in a professional manner.
- Maintain customer records and update customer information as needed.
- To provide support and assistance to customers and colleagues over the phone, email or in person - maintaining customer satisfaction to a high level.
- Accurately calculate and process quotations and renewals
- Collate information and update records where needed..
- Work closely with your department to successfully achieve KPI’s
What you will bring:
- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
This role is Full-time, Monday-Friday
Job Type: Full-time
Salary: £22,761.00-£24,059.00 per year
Benefits:
- Casual dress
- Employee mentoring programme
- Free parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: One location
