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Job description

About us

Raven Consulting is a small business in Liverpool. We are customer-centric, supportive and inclusive.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Regular social events
• Safe work environment

We are looking for a Customer Service Representative to join our team in Liverpool. This position requires excellent communication skills, the ability to multi-task, and a strong customer service orientation.

To succeed in this role, you'll need excellent communication skills and a knack for problem-solving.

Responsibilities:

• Provide excellent customer service to all customers.
• Listen to customer inquiries and respond in a timely manner.
• Resolve customer complaints and inquiries in a professional manner.
• Maintain customer records and update customer information as needed.
• To provide support and assistance to customers and colleagues over the phone, email or in person - maintaining customer satisfaction to a high level.
• Accurately calculate and process quotations and renewals
• Collate information and update records where needed..
• Work closely with your department to successfully achieve KPI’s

What you will bring:

• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

This role is Full-time, Monday-Friday

Job Type: Full-time

Salary: £22,761.00-£24,059.00 per year

Benefits:

• Casual dress
• Employee mentoring programme
• Free parking
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: One location