account coordinator London, England
Job description
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The role:
This position will support the on going day-to-day operations of the Travel Retail channel, playing an integral part in enabling the execution of the total channel strategy and providing support to the Senior Global Account Manager. This is an end to end account management role that will include building and executing customer brand strategies, management of the customer P&Ls and building and maintaining strong relationships with designated customers, as well as internal and external stakeholders.
What you will do:
- Manage a designated customer account including, driving sales, executing brand plans and managing the day to day operations and communication with select customers in Travel Retail, reporting back to the business where required
- Present and sell in New Product Development (NPD) to designated accounts
- Closely manage forecasting alongside the merchandising team, monitoring sales analysis and reporting and tracking sales vs forecast
- Manage the staffing of the account, including developing and tracking staffing plans for locations, managing the designated staff budget, analysis of staff performance as well as managing ongoing communication and training for the team
- Work closely with the marketing team to support the execution of brand strategies and new product launches, develop tools for the field team to optimise sales and maximise the range and planograms by location through regular range reviews and sales analysis
- Take ownership of the 12 month rolling Travel Retail activation calendar
- Provide general support surrounding visual merchandising briefs, organising events, managing accruals and invoices, as well as tester orders and management for the account for all Travel Retail customers
- Please note, some travel will be required in this role
What you will need:
- Degree level educated
- 1-2 years experience in a similar role, supporting a team
- An understanding and keen interest in luxury beauty, with a commercial mindset
- Experience within the retail environment, as well as working within a field team is highly desirable
- Accountability of designated customer performance & ownership of sales budget
- Strong communication skill and the ability to build relationships with key stakeholders
- Ability to understand and analyse sales data, along with a creative flair to generate and initiate ideas
- A problem solving mindset, with strong initiative and a can-do attitude
Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.
How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.
Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/
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