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Accommodation Finding Officer

Grade 4 - £30,151 - £37,261

Consultation grade - subject to formal evaluation under the Pay Equity Review

Permanent

Working 36.5 hours per week

Birmingham City Council is seeking three enthusiastic people to join our busy Accommodation Finding Service. If you are proactive, customer focussed, and have excellent organisational skills, than this might be just the job for you!

This role requires the post holder to support the day-to-day operation of the new Accommodation Finding Service.

We are looking for someone who is able to deliver outstanding customer service to a wide range of stakeholders and respond to sensitive issues effectively. You will need to use your own initiative to resolve issues, and to be able to work under pressure in a demanding environment.

Ideally, we are looking for people who:

• Have experience of working in a customer focused environment including front line customer service experience
• Have strong communication (written & verbal) skills
• Have good planning, organising & IT skills
• Are accurate and attentive to detail
• Are empathetic and able to deal with customers in a sensitive and appropriate manner in a demanding environment
• Are able to manage the organisation of meetings, briefings and events, including the circulation of service information, reports, meeting agendas and notes.
• Improve customer engagement and support customers to deliver more successful homeless prevention outcomes.
• Maintain knowledge of relevant Private Rented Sector, Homelessness and Housing legislation, case law and guidance as well as local and national policies in order to provide expert advice and guidance to staff, colleagues, council members, citizens and other external stakeholders.

To help you with the Recruitment and Selection Process please watch the short YouTube vide on how to complete the application form and prepare for the interview at BCC:

https://www.youtube.com/watch?v=K4Rh-y7SBMo

This post is covered by Part 7 of the immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

Closing date: 13th September 2023 at 23:59

Interviews for this post will take place in person. Shortlisted candidates will be provided with further information.

For any informal enquires please contact: Janet Woodley Strategic Lead for Accommodation Finding Service on 07927665190 or via email [email protected]

Ref: 1513

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI) apply for a visa .

Job Description and Person Specification