Accommodation Consultant Derby, England
Job description
BCD Meetings & Events: Accommodation Sourcing Consultant
About us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 360 located across four BCD offices or remote based.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at bcdme.com/careers and take a look at our YouTube channel https://www.youtube.com/c/BCDME
About the role:
We are looking for an Accommodation Sourcing Consultant to join our dynamic team. In this role, you will act as the primary customer contact for our incoming group accommodation/ housing requests and this role is to work on an array of clients in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements? Sound like you? Read on!
As an Accommodation Sourcing Consultant, you will:
- Source accomodation reservations in line with clients requirements, offering a quality service that consistently exceeds client’s expectations.
- To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
- To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
- Consistently apply and demonstrate venue accommodation and destination knowledge to all customers.
- Continually develop excellent venue knowledge through building positive relationships with key supplier contacts, attending familiarisation visits, destination workshops and webinars.
You’re good at:
- Excellent communication skills along with a calm, positive and collaborative approach.
- Comfortable dealing with people at all levels both face to face and by telephone / email.
- MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
- Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
- Proven Customer Service Experience.
You might also have:
- Knowledge of accommodation venues in the UK/overseas.
- Venue booking system experience.
- Previous hotel group reservations knowledge and experience.
- Proven negotiating and contracting experience with external suppliers.
Our Benefits for this role:
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
You should know:
- Hybrid role with 2-3 days required per week in our Derby office.
- Our standard working hours are 9:00am -5:30pm with an hour break.
- You may be required to go on site on occasion in the UK or overseas.
- You must have the right to live and work in the UK.
How to apply:
Click apply now to be considered
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